Swindon hairdresser says sorry for foul-mouthed Facebook torrent at customer after complaint

This Is Wiltshire: Janice Khoo Janice Khoo

Salon owner Drew Carlton has apologised after launching a torrent of online abuse towards one of his customers.

Janice Khoo went in to Future Lengths Hair Salon on Victoria Road on March 21 to have hair extensions fitted at a cost of £360, and after the appointment descended into bickering between the pair, she posted a poor review on the company Facebook page.

She was shocked when in response Drew used the official company Facebook account to post a number of expletive-ridden abusive messages towards Janice, as he felt she had damaged his business.

The account has since been taken down, at which point Drew began using his personal account to continue the abuse.

Janice, 57, of Swindon, said she had complained about the customer service after Drew seemed irritable and kept going out for cigarettes.

“I did say in my review that he did the most complicated tasks very well,” she said “It was almost like he completely lost it. I was recommended to him by a friend, who had been there twice and had never had any problems. I had been for a consultation and got a bit of a vibe from him at the time. It is only when you look back that you think it fitted in. He was irritable and in a rush.

“When it got to the stage where it needed finishing I thought I could not go out looking like that, it looked horrific. It looked like I had just got out of bed.

“The next thing I said was I would probably have to go home and do it myself. That was it. The next minute he was off down the shop, swearing at me, saying I was whinging. I just wanted to leave looking nice.”

Janice decided to pay to avoid any further arguments and said she left the shop in tears, only to encounter sustained abuse after she posted her one star review online.

This Is Wiltshire:

A screenshot from Future Lengths Hair Salon's Facebook page showing Drew Carlton's response to unsatisfied customer Janice Khoo

“When I saw his posts I was absolutely devastated,” she said. “The vocabulary had so much anger behind it, and I have never been spoken to like that, particularly on a business page.”

Drew said Janice had been a difficult customer but he was wrong to react how he did, and he will no longer be using social media to advertise his business.

“Her attitude was completely unacceptable,” he said. “She did nothing but complain. I felt like there was nothing I could do to make this person happy.

“At the end of the appointment she decided she wanted her extensions curly. If someone wants that they have to order them in advance, but I tried to do it for her and spent an extra 45 minutes trying to get it how she wanted. She did nothing but moan.

“My reaction was completely wrong, but she was accusing me of being very inept. I have been doing what I do for 25 years, and I have never had a cross word with a client before now.

“What really upset me was that she accused me of being unprofessional. I will be the first person to say my reaction was out of order, but I wanted to protect my business. I realise now that probably did more harm.

“In those situations it is fight or flight mode, but the problem is once you have done it you can’t take it back.

“I would be more than happy to apologise to her and refund her money.”

Comments (58)

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6:36am Tue 8 Apr 14

EastleazeRed says...

£350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva .
£350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva . EastleazeRed
  • Score: 68

8:08am Tue 8 Apr 14

stratton man says...

Who cares.
Who cares. stratton man
  • Score: 5

8:45am Tue 8 Apr 14

williams_1 says...

Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.
Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology. williams_1
  • Score: 61

8:45am Tue 8 Apr 14

stfcdod says...

stratton man wrote:
Who cares.
This is just a load of follicles.
[quote][p][bold]stratton man[/bold] wrote: Who cares.[/p][/quote]This is just a load of follicles. stfcdod
  • Score: 6

9:36am Tue 8 Apr 14

John Trollston says...

sociopath,Who may end up with a criminal record as i would report this behaviour to the police,only in Swindon do nut cases run hair salons and stalk customers in there spare time.Past the point of being unprofessional Drew.
sociopath,Who may end up with a criminal record as i would report this behaviour to the police,only in Swindon do nut cases run hair salons and stalk customers in there spare time.Past the point of being unprofessional Drew. John Trollston
  • Score: 28

9:56am Tue 8 Apr 14

Chrisg46 says...

williams_1 wrote:
Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.
Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business...

However, as its the Internet, i am not convinced it isnt some troll with a fake name.
[quote][p][bold]williams_1[/bold] wrote: Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.[/p][/quote]Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business... However, as its the Internet, i am not convinced it isnt some troll with a fake name. Chrisg46
  • Score: 16

10:02am Tue 8 Apr 14

williams_1 says...

Chrisg46 wrote:
williams_1 wrote:
Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.
Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business...

However, as its the Internet, i am not convinced it isnt some troll with a fake name.
If you would like print outs I would be happy to show you. They show that then comments were made from the business site directly. There are also comments on the YouTube vidoes are from Drew Carlton himself from his personal account. These can all be trased back and verified as originals.
[quote][p][bold]Chrisg46[/bold] wrote: [quote][p][bold]williams_1[/bold] wrote: Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.[/p][/quote]Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business... However, as its the Internet, i am not convinced it isnt some troll with a fake name.[/p][/quote]If you would like print outs I would be happy to show you. They show that then comments were made from the business site directly. There are also comments on the YouTube vidoes are from Drew Carlton himself from his personal account. These can all be trased back and verified as originals. williams_1
  • Score: 20

10:13am Tue 8 Apr 14

who let the dogs out? says...

No matter what a paying client says about you or your business, you never EVER use language like that. Completely disgraceful behaviour. No one in business should speak to someone who paid like that. I doubt that Ms Khoo would have used language like that in the first place... so why the torrent of abuse?

I think she has an excellent case for slander... The owner of the salon hasn't got a leg to stand on. Take him to the cleaners!
No matter what a paying client says about you or your business, you never EVER use language like that. Completely disgraceful behaviour. No one in business should speak to someone who paid like that. I doubt that Ms Khoo would have used language like that in the first place... so why the torrent of abuse? I think she has an excellent case for slander... The owner of the salon hasn't got a leg to stand on. Take him to the cleaners! who let the dogs out?
  • Score: 34

10:13am Tue 8 Apr 14

Mushymushy says...

Just looked on you tube they cannot be real quotes from the guy.
Just looked on you tube they cannot be real quotes from the guy. Mushymushy
  • Score: 3

10:16am Tue 8 Apr 14

Davey Gravey says...

Glad I'm a slaphead
Glad I'm a slaphead Davey Gravey
  • Score: 26

10:31am Tue 8 Apr 14

williams_1 says...

Mushymushy wrote:
Just looked on you tube they cannot be real quotes from the guy.
The quotes are genuine and there have also been threats which is why the matter has been reported.
[quote][p][bold]Mushymushy[/bold] wrote: Just looked on you tube they cannot be real quotes from the guy.[/p][/quote]The quotes are genuine and there have also been threats which is why the matter has been reported. williams_1
  • Score: 6

10:37am Tue 8 Apr 14

Chrisg46 says...

williams_1 wrote:
Chrisg46 wrote:
williams_1 wrote:
Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.
Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business...

However, as its the Internet, i am not convinced it isnt some troll with a fake name.
If you would like print outs I would be happy to show you. They show that then comments were made from the business site directly. There are also comments on the YouTube vidoes are from Drew Carlton himself from his personal account. These can all be trased back and verified as originals.
Plese don't think i am calling you a liar - I am merely playing devils advocate. Given that he is quoted in the above story apologising for his language, i am ready to believe what has been said.
I am vague sceptical about the Youtube comments merely because it is so incredible that a businessman would use such foul language towards a customer under nay circumstances. I must point out that the account Drew Carlton has no other activity on youtube, no videos posted etc therefore is it REALLY from Mr Carlton, or some troll pretending to be him?

You may have noticed that such an event occasionally happens on the adver comments page; a correspondent (normally somewhat sensible) suddenly comes out with something outrageous. A short time later, the same name appears claiming that they had not said that.
[quote][p][bold]williams_1[/bold] wrote: [quote][p][bold]Chrisg46[/bold] wrote: [quote][p][bold]williams_1[/bold] wrote: Drew Carlton is obviously not sorry for the abuse as Janice and now my wife, who recommended her, have had 13 more abusive messages directed at them over the past few days! These message are so bad they obviously can't be printed. To see examples of the abuse go to YouTube and search "future length hair extensions Swindon" to see for yourself. Utterly disgusting and this is in no way an apology.[/p][/quote]Well, if the comments on the youtube page are genuinely from him then he shouldnt really be in business... However, as its the Internet, i am not convinced it isnt some troll with a fake name.[/p][/quote]If you would like print outs I would be happy to show you. They show that then comments were made from the business site directly. There are also comments on the YouTube vidoes are from Drew Carlton himself from his personal account. These can all be trased back and verified as originals.[/p][/quote]Plese don't think i am calling you a liar - I am merely playing devils advocate. Given that he is quoted in the above story apologising for his language, i am ready to believe what has been said. I am vague sceptical about the Youtube comments merely because it is so incredible that a businessman would use such foul language towards a customer under nay circumstances. I must point out that the account Drew Carlton has no other activity on youtube, no videos posted etc therefore is it REALLY from Mr Carlton, or some troll pretending to be him? You may have noticed that such an event occasionally happens on the adver comments page; a correspondent (normally somewhat sensible) suddenly comes out with something outrageous. A short time later, the same name appears claiming that they had not said that. Chrisg46
  • Score: 11

10:48am Tue 8 Apr 14

John Trollston says...

I work in IT security.

These trolls/nut cases are rarely sophisticated I will not tell you how to troll anonymous and be almost untraceable but I will tell you its very easy to trace these posts via the IP address and internet provider.
I work in IT security. These trolls/nut cases are rarely sophisticated I will not tell you how to troll anonymous and be almost untraceable but I will tell you its very easy to trace these posts via the IP address and internet provider. John Trollston
  • Score: 6

11:14am Tue 8 Apr 14

Dust says...

Had an encounter with him myself a couple of years ago when he got really nasty with me on Xmas Night (of all nights) when I was DJ'ing in the pub he was in, despite the fact I'd bent over backwards all night trying to play as many of his songs as I could. Not a nice person.
Had an encounter with him myself a couple of years ago when he got really nasty with me on Xmas Night (of all nights) when I was DJ'ing in the pub he was in, despite the fact I'd bent over backwards all night trying to play as many of his songs as I could. Not a nice person. Dust
  • Score: 30

11:15am Tue 8 Apr 14

Cowel1 says...

EastleazeRed wrote:
£350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva .
If they use European hair, the hair itself costs a fortune.
[quote][p][bold]EastleazeRed[/bold] wrote: £350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva .[/p][/quote]If they use European hair, the hair itself costs a fortune. Cowel1
  • Score: 3

11:16am Tue 8 Apr 14

Cowel1 says...

EastleazeRed wrote:
£350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva .
He should have a reality show.
[quote][p][bold]EastleazeRed[/bold] wrote: £350 ! I'd want to be treated like royalty for that sort of money not verbally abused on a social networking site , the guy sounds like a right diva .[/p][/quote]He should have a reality show. Cowel1
  • Score: -8

11:28am Tue 8 Apr 14

twasadawf says...

Dust wrote:
Had an encounter with him myself a couple of years ago when he got really nasty with me on Xmas Night (of all nights) when I was DJ'ing in the pub he was in, despite the fact I'd bent over backwards all night trying to play as many of his songs as I could. Not a nice person.
He sounds like the person who likes to turn over backwards to keep his clients happy needs a visit to personality clinic
[quote][p][bold]Dust[/bold] wrote: Had an encounter with him myself a couple of years ago when he got really nasty with me on Xmas Night (of all nights) when I was DJ'ing in the pub he was in, despite the fact I'd bent over backwards all night trying to play as many of his songs as I could. Not a nice person.[/p][/quote]He sounds like the person who likes to turn over backwards to keep his clients happy needs a visit to personality clinic twasadawf
  • Score: -3

11:54am Tue 8 Apr 14

Do-in-the-dishes says...

These messages are genuine! And are not by trolls! I have original copies of the messages that Drew put on his future lengths F/B page before it was closed down and I took screen shots of messages written and informed Mrs Khoo straight away. The messages place on utube are from some of the original messages. Drew Carlton should not be aloud to serve in this profession dealing with customers like that. He is not sorry at all!
These messages are genuine! And are not by trolls! I have original copies of the messages that Drew put on his future lengths F/B page before it was closed down and I took screen shots of messages written and informed Mrs Khoo straight away. The messages place on utube are from some of the original messages. Drew Carlton should not be aloud to serve in this profession dealing with customers like that. He is not sorry at all! Do-in-the-dishes
  • Score: 7

12:00pm Tue 8 Apr 14

Phantom Poster says...

John Trollston wrote:
I work in IT security.

These trolls/nut cases are rarely sophisticated I will not tell you how to troll anonymous and be almost untraceable but I will tell you its very easy to trace these posts via the IP address and internet provider.
I think it's safe to say 'proxy server'. I think that even non IT security experts will have heard of those!

Is Janice really 57? Wow!
[quote][p][bold]John Trollston[/bold] wrote: I work in IT security. These trolls/nut cases are rarely sophisticated I will not tell you how to troll anonymous and be almost untraceable but I will tell you its very easy to trace these posts via the IP address and internet provider.[/p][/quote]I think it's safe to say 'proxy server'. I think that even non IT security experts will have heard of those! Is Janice really 57? Wow! Phantom Poster
  • Score: 0

12:14pm Tue 8 Apr 14

mrwoo says...

Perhaps Janice and Drew should have fisticuffs at the Mecca to sort this out?
I'm sure he won't mind getting battered round the ring?
Perhaps Janice and Drew should have fisticuffs at the Mecca to sort this out? I'm sure he won't mind getting battered round the ring? mrwoo
  • Score: 39

12:50pm Tue 8 Apr 14

Ollie Dognacky says...

He's always been very pleasant toward me
He's always been very pleasant toward me Ollie Dognacky
  • Score: -20

1:15pm Tue 8 Apr 14

Amberflame says...

williams_1 wrote:
Mushymushy wrote:
Just looked on you tube they cannot be real quotes from the guy.
The quotes are genuine and there have also been threats which is why the matter has been reported.
Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation.
[quote][p][bold]williams_1[/bold] wrote: [quote][p][bold]Mushymushy[/bold] wrote: Just looked on you tube they cannot be real quotes from the guy.[/p][/quote]The quotes are genuine and there have also been threats which is why the matter has been reported.[/p][/quote]Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation. Amberflame
  • Score: 19

1:20pm Tue 8 Apr 14

house on the hill says...

Davey Gravey wrote:
Glad I'm a slaphead
Glad I am not so sad as to need social networking or so insecure as to need this sort vanity project. But yes the guy does seem to be an arrogant knobend
[quote][p][bold]Davey Gravey[/bold] wrote: Glad I'm a slaphead[/p][/quote]Glad I am not so sad as to need social networking or so insecure as to need this sort vanity project. But yes the guy does seem to be an arrogant knobend house on the hill
  • Score: 2

1:34pm Tue 8 Apr 14

williams_1 says...

Amberflame wrote:
williams_1 wrote:
Mushymushy wrote:
Just looked on you tube they cannot be real quotes from the guy.
The quotes are genuine and there have also been threats which is why the matter has been reported.
Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation.
The matter is in hand and is being dealt with.
[quote][p][bold]Amberflame[/bold] wrote: [quote][p][bold]williams_1[/bold] wrote: [quote][p][bold]Mushymushy[/bold] wrote: Just looked on you tube they cannot be real quotes from the guy.[/p][/quote]The quotes are genuine and there have also been threats which is why the matter has been reported.[/p][/quote]Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation.[/p][/quote]The matter is in hand and is being dealt with. williams_1
  • Score: 1

1:35pm Tue 8 Apr 14

Chrisg46 says...

Do-in-the-dishes wrote:
These messages are genuine! And are not by trolls! I have original copies of the messages that Drew put on his future lengths F/B page before it was closed down and I took screen shots of messages written and informed Mrs Khoo straight away. The messages place on utube are from some of the original messages. Drew Carlton should not be aloud to serve in this profession dealing with customers like that. He is not sorry at all!
"The messages place on utube are from some of the original messages"

So Drew re-typed the exact messages? That in itself is suspicious, ranters usually change the wording slightly.
[quote][p][bold]Do-in-the-dishes[/bold] wrote: These messages are genuine! And are not by trolls! I have original copies of the messages that Drew put on his future lengths F/B page before it was closed down and I took screen shots of messages written and informed Mrs Khoo straight away. The messages place on utube are from some of the original messages. Drew Carlton should not be aloud to serve in this profession dealing with customers like that. He is not sorry at all![/p][/quote]"The messages place on utube are from some of the original messages" So Drew re-typed the exact messages? That in itself is suspicious, ranters usually change the wording slightly. Chrisg46
  • Score: -1

1:42pm Tue 8 Apr 14

mrwoo says...

williams_1 wrote:
Amberflame wrote:
williams_1 wrote:
Mushymushy wrote:
Just looked on you tube they cannot be real quotes from the guy.
The quotes are genuine and there have also been threats which is why the matter has been reported.
Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation.
The matter is in hand and is being dealt with.
matter in hand aside, if my lady was threatened or insulted by this numpty, I'd be round his shop having a few carefully chosen words with him. So Williams, man up and get it sorted!
[quote][p][bold]williams_1[/bold] wrote: [quote][p][bold]Amberflame[/bold] wrote: [quote][p][bold]williams_1[/bold] wrote: [quote][p][bold]Mushymushy[/bold] wrote: Just looked on you tube they cannot be real quotes from the guy.[/p][/quote]The quotes are genuine and there have also been threats which is why the matter has been reported.[/p][/quote]Then why not go to the police with your evidence if threats have been made? Posting comments on here are not going to improve the situation.[/p][/quote]The matter is in hand and is being dealt with.[/p][/quote]matter in hand aside, if my lady was threatened or insulted by this numpty, I'd be round his shop having a few carefully chosen words with him. So Williams, man up and get it sorted! mrwoo
  • Score: -4

1:50pm Tue 8 Apr 14

back_to_reality says...

OK, so this guy is a massive c*ck, thats clear.

But £360 on hair extensions?

At 57?

Seriously?

Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight.
OK, so this guy is a massive c*ck, thats clear. But £360 on hair extensions? At 57? Seriously? Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight. back_to_reality
  • Score: -4

1:54pm Tue 8 Apr 14

Dust says...

^ Someone else making it clear they're also a massive c*ck
^ Someone else making it clear they're also a massive c*ck Dust
  • Score: 20

3:12pm Tue 8 Apr 14

Do-in-the-dishes says...

People with thier doubting comments don't actually know the full story and have not seen the messages that we have in our possession. All party's involved Williams_1,Mrs Khoo and myself all have original messages and like Williams_1 says the matter is at hand.
People with thier doubting comments don't actually know the full story and have not seen the messages that we have in our possession. All party's involved Williams_1,Mrs Khoo and myself all have original messages and like Williams_1 says the matter is at hand. Do-in-the-dishes
  • Score: -2

3:36pm Tue 8 Apr 14

peewee says...

Whether she's old or not, a customer should never be treated in this manner, it seems he must of had a bad day and taking out on the customer, i wouldn't dream of going to this place now his reputation is in ruins ! Remember the customer is always right and have manners, and that would be the same if you went into any other shop like opticians etc
Whether she's old or not, a customer should never be treated in this manner, it seems he must of had a bad day and taking out on the customer, i wouldn't dream of going to this place now his reputation is in ruins ! Remember the customer is always right and have manners, and that would be the same if you went into any other shop like opticians etc peewee
  • Score: 10

3:52pm Tue 8 Apr 14

beach1e says...

this just shows that some people shouldn't be allowed to use the internet ,its one of the funniest most stupid stories I have read in a long while..some people need to grow up.
this just shows that some people shouldn't be allowed to use the internet ,its one of the funniest most stupid stories I have read in a long while..some people need to grow up. beach1e
  • Score: 17

4:14pm Tue 8 Apr 14

Mukkin says...

Sounds like a right handbag to me, I bet he minced all the way down the salon and home after, **** like hell lol
Sounds like a right handbag to me, I bet he minced all the way down the salon and home after, **** like hell lol Mukkin
  • Score: 16

4:15pm Tue 8 Apr 14

Mukkin says...

Beeching like hell :-D got round that :-D
Beeching like hell :-D got round that :-D Mukkin
  • Score: 2

11:19pm Tue 8 Apr 14

Ollie Dognacky says...

I still state categorically that he is a lovely chap
I still state categorically that he is a lovely chap Ollie Dognacky
  • Score: -18

1:04am Wed 9 Apr 14

EastleazeRed says...

Ollie Dognacky wrote:
I still state categorically that he is a lovely chap
He might be in your eyes , but if he's abusing customers because he doesn't like negative feedback on his website then he deserves all he gets , comes across a really nasty piece of works if you ask me .
[quote][p][bold]Ollie Dognacky[/bold] wrote: I still state categorically that he is a lovely chap[/p][/quote]He might be in your eyes , but if he's abusing customers because he doesn't like negative feedback on his website then he deserves all he gets , comes across a really nasty piece of works if you ask me . EastleazeRed
  • Score: 10

2:51am Wed 9 Apr 14

*Claire* says...

I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm.

http://www.yell.com/
biz/future-lengths-s
windon-7534373/
I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm. http://www.yell.com/ biz/future-lengths-s windon-7534373/ *Claire*
  • Score: 6

6:28am Wed 9 Apr 14

Hammer5 says...

*Claire* wrote:
I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm.

http://www.yell.com/

biz/future-lengths-s

windon-7534373/
Hes scum and people are now talking and this is thanks to the lady in the story!!!
Claire any chance you are related to him
[quote][p][bold]*Claire*[/bold] wrote: I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm. http://www.yell.com/ biz/future-lengths-s windon-7534373/[/p][/quote]Hes scum and people are now talking and this is thanks to the lady in the story!!! Claire any chance you are related to him Hammer5
  • Score: -8

6:36am Wed 9 Apr 14

Hammer5 says...

People boycott Future Lengths Hair Salon and put him out of business because ladies I can assure you scum bag drew would not talk to a male in the same way!!!
People boycott Future Lengths Hair Salon and put him out of business because ladies I can assure you scum bag drew would not talk to a male in the same way!!! Hammer5
  • Score: 3

7:29am Wed 9 Apr 14

semitonic says...

He looks really ill.
He looks really ill. semitonic
  • Score: 3

8:27am Wed 9 Apr 14

house on the hill says...

Hair today, gone tomorrow!!!!
Hair today, gone tomorrow!!!! house on the hill
  • Score: 8

10:18am Wed 9 Apr 14

*Claire* says...

Nope Hammer, no relation. Never met him personally, I have a few friends who had their hair done by him though and no complaints from them. Not denying he said all those awful things but I don't believe all the reviews popping up, it's probably friends of hers.

The first one "ruined my hair and now I have to wear a wig" If that was true I'm sure they would have said something before, put in a complaint or sued him.
Nope Hammer, no relation. Never met him personally, I have a few friends who had their hair done by him though and no complaints from them. Not denying he said all those awful things but I don't believe all the reviews popping up, it's probably friends of hers. The first one "ruined my hair and now I have to wear a wig" If that was true I'm sure they would have said something before, put in a complaint or sued him. *Claire*
  • Score: 3

10:36am Wed 9 Apr 14

Chrisg46 says...

*Claire* wrote:
Nope Hammer, no relation. Never met him personally, I have a few friends who had their hair done by him though and no complaints from them. Not denying he said all those awful things but I don't believe all the reviews popping up, it's probably friends of hers.

The first one "ruined my hair and now I have to wear a wig" If that was true I'm sure they would have said something before, put in a complaint or sued him.
Fully agree there - I also don't deny that he said those things in the first place, but i certainly don't believe all these other reviews popping up. Some people are trying a bit too hard now...
[quote][p][bold]*Claire*[/bold] wrote: Nope Hammer, no relation. Never met him personally, I have a few friends who had their hair done by him though and no complaints from them. Not denying he said all those awful things but I don't believe all the reviews popping up, it's probably friends of hers. The first one "ruined my hair and now I have to wear a wig" If that was true I'm sure they would have said something before, put in a complaint or sued him.[/p][/quote]Fully agree there - I also don't deny that he said those things in the first place, but i certainly don't believe all these other reviews popping up. Some people are trying a bit too hard now... Chrisg46
  • Score: 9

11:34am Wed 9 Apr 14

trustnopolitician says...

Easy - don't give him the custom -plent other hairdressers in Swindon
Easy - don't give him the custom -plent other hairdressers in Swindon trustnopolitician
  • Score: 2

11:35am Wed 9 Apr 14

trustnopolitician says...

plenty !!
plenty !! trustnopolitician
  • Score: 1

12:35pm Wed 9 Apr 14

chrisward2011 says...

Would recommend everyone shares this article !!
Would recommend everyone shares this article !! chrisward2011
  • Score: 0

1:36pm Wed 9 Apr 14

Amberflame says...

Hammer5 wrote:
*Claire* wrote:
I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm.

http://www.yell.com/


biz/future-lengths-s


windon-7534373/
Hes scum and people are now talking and this is thanks to the lady in the story!!!
Claire any chance you are related to him
Really think that the Adver should stop comments on this article now. Hammer5, you appear to be as bad as him. Calling him scum and calling for his business to be boycotted all because, from what I can see, was an isolated incident. This is this man's livelyhood and yes he appears to have made a very foolish decision regarding the way he dealt with the situation but your attempt to try to drum up support to ruin him is, quite frankly, spiteful. From what Williams1 said this is now in the hands of the police. Not really any of your business, is it?
[quote][p][bold]Hammer5[/bold] wrote: [quote][p][bold]*Claire*[/bold] wrote: I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm. http://www.yell.com/ biz/future-lengths-s windon-7534373/[/p][/quote]Hes scum and people are now talking and this is thanks to the lady in the story!!! Claire any chance you are related to him[/p][/quote]Really think that the Adver should stop comments on this article now. Hammer5, you appear to be as bad as him. Calling him scum and calling for his business to be boycotted all because, from what I can see, was an isolated incident. This is this man's livelyhood and yes he appears to have made a very foolish decision regarding the way he dealt with the situation but your attempt to try to drum up support to ruin him is, quite frankly, spiteful. From what Williams1 said this is now in the hands of the police. Not really any of your business, is it? Amberflame
  • Score: 1

1:53pm Wed 9 Apr 14

williams_1 says...

Everyone is entitled to their opinion and the reason the response is so public is because his abuse was so public. Drew Carlton has no on to blame but himself. He showed no regard for my wife or Mrs Khoo so none is going to be shown to him. No apology has been forthcoming by the way. People are entitled to their respectful reviews. Bear in mind, the comments from him shown on here are do not show even half of the abuse that he has directed and this is not an isolated incident. You can't expect him to be able to make his business public and then everyone's comments private. It is now public knowledge and public business.
Everyone is entitled to their opinion and the reason the response is so public is because his abuse was so public. Drew Carlton has no on to blame but himself. He showed no regard for my wife or Mrs Khoo so none is going to be shown to him. No apology has been forthcoming by the way. People are entitled to their respectful reviews. Bear in mind, the comments from him shown on here are do not show even half of the abuse that he has directed and this is not an isolated incident. You can't expect him to be able to make his business public and then everyone's comments private. It is now public knowledge and public business. williams_1
  • Score: 5

2:05pm Wed 9 Apr 14

Badgersgetabadname says...

I wish people would blow up like this when our leaders and betters cheat, steal and basically have the same opinion of the general public.

Bad service should be highlighted in the same way we should recognize great service. This does indeed appear to be an isolated (reported) incident but this reaction does not just happen people react in this way until they are stopped.
Society puts up with this for gods knows why...

I am sure there is more to this story but we will probably never know. As for those suggestions that there is a conspiracy I do not think that is the case its just the long running Swindon tradition of kicking people when they are down.

Who`s business is it? It is in the local paper......
I wish people would blow up like this when our leaders and betters cheat, steal and basically have the same opinion of the general public. Bad service should be highlighted in the same way we should recognize great service. This does indeed appear to be an isolated (reported) incident but this reaction does not just happen people react in this way until they are stopped. Society puts up with this for gods knows why... I am sure there is more to this story but we will probably never know. As for those suggestions that there is a conspiracy I do not think that is the case its just the long running Swindon tradition of kicking people when they are down. Who`s business is it? It is in the local paper...... Badgersgetabadname
  • Score: 7

5:23am Thu 10 Apr 14

Hammer5 says...

Amberflame wrote:
Hammer5 wrote:
*Claire* wrote:
I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm.

http://www.yell.com/



biz/future-lengths-s



windon-7534373/
Hes scum and people are now talking and this is thanks to the lady in the story!!!
Claire any chance you are related to him
Really think that the Adver should stop comments on this article now. Hammer5, you appear to be as bad as him. Calling him scum and calling for his business to be boycotted all because, from what I can see, was an isolated incident. This is this man's livelyhood and yes he appears to have made a very foolish decision regarding the way he dealt with the situation but your attempt to try to drum up support to ruin him is, quite frankly, spiteful. From what Williams1 said this is now in the hands of the police. Not really any of your business, is it?
I am frankly amazed at you saying its this poor mans livelihood I think it shows the low standards you are willing to accept.
This person needs to be taught a tough lesson and its also quite possible he has been aggressive and foul mouthed to weaker woman who have been afraid to speak out. Amberflame to me it looks like your light went out many years ago by your willing to accept such low standards but luckily people with such low standards are few
[quote][p][bold]Amberflame[/bold] wrote: [quote][p][bold]Hammer5[/bold] wrote: [quote][p][bold]*Claire*[/bold] wrote: I can't comment on his behaviour, although I have heard things through the grapevine about him. It seems although somebody is going out of their way to ruin him though, funny how all these reviews suddenly popped up yesterday hmmm. http://www.yell.com/ biz/future-lengths-s windon-7534373/[/p][/quote]Hes scum and people are now talking and this is thanks to the lady in the story!!! Claire any chance you are related to him[/p][/quote]Really think that the Adver should stop comments on this article now. Hammer5, you appear to be as bad as him. Calling him scum and calling for his business to be boycotted all because, from what I can see, was an isolated incident. This is this man's livelyhood and yes he appears to have made a very foolish decision regarding the way he dealt with the situation but your attempt to try to drum up support to ruin him is, quite frankly, spiteful. From what Williams1 said this is now in the hands of the police. Not really any of your business, is it?[/p][/quote]I am frankly amazed at you saying its this poor mans livelihood I think it shows the low standards you are willing to accept. This person needs to be taught a tough lesson and its also quite possible he has been aggressive and foul mouthed to weaker woman who have been afraid to speak out. Amberflame to me it looks like your light went out many years ago by your willing to accept such low standards but luckily people with such low standards are few Hammer5
  • Score: 2

10:54am Thu 10 Apr 14

Paradigmplus says...

back_to_reality wrote:
OK, so this guy is a massive c*ck, thats clear.

But £360 on hair extensions?

At 57?

Seriously?

Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight.
What a nasty person you are back_to_reality! For your information more women have extensions for thinning hair than the 'Cheryl Cole look'. You know nothing and yet you are rude about a mature lady. Ageism at its worse!
[quote][p][bold]back_to_reality[/bold] wrote: OK, so this guy is a massive c*ck, thats clear. But £360 on hair extensions? At 57? Seriously? Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight.[/p][/quote]What a nasty person you are back_to_reality! For your information more women have extensions for thinning hair than the 'Cheryl Cole look'. You know nothing and yet you are rude about a mature lady. Ageism at its worse! Paradigmplus
  • Score: 7

1:00pm Thu 10 Apr 14

Badgersgetabadname says...

Paradigmplus wrote:
back_to_reality wrote:
OK, so this guy is a massive c*ck, thats clear.

But £360 on hair extensions?

At 57?

Seriously?

Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight.
What a nasty person you are back_to_reality! For your information more women have extensions for thinning hair than the 'Cheryl Cole look'. You know nothing and yet you are rude about a mature lady. Ageism at its worse!
Idiotic comment with no support I would normally say this the norm for the town but in this case it is either Drew or a friend.
Personally I think she looks great.
[quote][p][bold]Paradigmplus[/bold] wrote: [quote][p][bold]back_to_reality[/bold] wrote: OK, so this guy is a massive c*ck, thats clear. But £360 on hair extensions? At 57? Seriously? Wake up love, you're 57. Mutton dressing as lamb is never a pretty sight.[/p][/quote]What a nasty person you are back_to_reality! For your information more women have extensions for thinning hair than the 'Cheryl Cole look'. You know nothing and yet you are rude about a mature lady. Ageism at its worse![/p][/quote]Idiotic comment with no support I would normally say this the norm for the town but in this case it is either Drew or a friend. Personally I think she looks great. Badgersgetabadname
  • Score: 4

8:15pm Thu 10 Apr 14

peewee says...

i have to say though he looks very ill with dark circles under his eyes
i have to say though he looks very ill with dark circles under his eyes peewee
  • Score: 5

8:16pm Fri 11 Apr 14

Doris68 says...

Mr Carlton has made a mistake that could well cost him, but to slate the salon is wrong there are people who work there who have nothing to do with this incident who's business could well be affected by saying boycott it.
Get a grip.
Mr Carlton has made a mistake that could well cost him, but to slate the salon is wrong there are people who work there who have nothing to do with this incident who's business could well be affected by saying boycott it. Get a grip. Doris68
  • Score: 1

1:33am Sun 13 Apr 14

Hammer5 says...

Doris68 wrote:
Mr Carlton has made a mistake that could well cost him, but to slate the salon is wrong there are people who work there who have nothing to do with this incident who's business could well be affected by saying boycott it.
Get a grip.
Maybe the employees should consider working for someone with some manners because you might be willing to let your boss be rude but other people have much higher standards than yours!!!
or is you have been abused by people around you that you cant tell the difference!!!
[quote][p][bold]Doris68[/bold] wrote: Mr Carlton has made a mistake that could well cost him, but to slate the salon is wrong there are people who work there who have nothing to do with this incident who's business could well be affected by saying boycott it. Get a grip.[/p][/quote]Maybe the employees should consider working for someone with some manners because you might be willing to let your boss be rude but other people have much higher standards than yours!!! or is you have been abused by people around you that you cant tell the difference!!! Hammer5
  • Score: -3

3:01pm Sun 13 Apr 14

Chrisg46 says...

Hammer5, i have come to the conclusion that you are as rude and unpleasant character as the salon owner - i had never heard of this place before this article ad based on the story itself would not have gone there.
But directly due to your abuse of those who disagree with you, i will look it up and make an appointment and suggest others do too.
I will emphasise, this will be entirely down to you and your approach to others.
Hammer5, i have come to the conclusion that you are as rude and unpleasant character as the salon owner - i had never heard of this place before this article ad based on the story itself would not have gone there. But directly due to your abuse of those who disagree with you, i will look it up and make an appointment and suggest others do too. I will emphasise, this will be entirely down to you and your approach to others. Chrisg46
  • Score: 4

4:25pm Mon 14 Apr 14

Doris68 says...

Hammer5
Do you not realise that in hairdressing people rent chairs, they are actually self employed. Since this incident I have booked and had a colour treatment and cut and the ladies who work there were brilliant, I am thrilled with the results and have booked to go back.
I do not tar everyone with the same brush I see as I find, the self employed ladies were very professional, friendly and bloody good at what they did.
Hammer5 Do you not realise that in hairdressing people rent chairs, they are actually self employed. Since this incident I have booked and had a colour treatment and cut and the ladies who work there were brilliant, I am thrilled with the results and have booked to go back. I do not tar everyone with the same brush I see as I find, the self employed ladies were very professional, friendly and bloody good at what they did. Doris68
  • Score: 1

2:34pm Tue 15 Apr 14

displayed says...

Its time for him to re tire and hang up his locks an shut up shop...............
Its time for him to re tire and hang up his locks an shut up shop............... displayed
  • Score: 0

11:32am Fri 2 May 14

Pinkydinkydoo says...

Oh glad I read this had an appointment there next week, I am cancelling and going elsewhere!
Oh glad I read this had an appointment there next week, I am cancelling and going elsewhere! Pinkydinkydoo
  • Score: 2

Comments are closed on this article.

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