ENGAGED telephone lines at GP surgeries are a common problem up and down the country.

However, a practice in Wilton is tackling the issue by installing a new phone system, designed to all but eliminate the engaged tone.

This will provide an improved method for patients trying to get in touch with the particular service that they require at the Wilton health centre.

The new service came online last Wednesday, and now the main telephone number is 0844 477 3483.

The new system reduces call congestion by introducing extra phone lines and elements of call automation.

The health centre currently has more than 3,500 residents on its register, which, because of the volume of calls, can make it difficult to get through on the first attempt.

"At busy times, we receive more calls than our current switchboard can handle," said practice manager Pauline Mairs.

"We decided to address the problem by installing a new system, known as Surgery Line, which will manage calls more efficiently by routing a patient directly to the service they need."

The hi-tech service includes a new switchboard, headsets, a call-recording facility and extra safety features.

Designed specifically to meet the requirements of doctors' surgeries, the Surgery Line phone system has proved popular with both doctors and patients across the country.

"We believe that Surgery Line will considerably improve the service that we are able to offer our patients," said Ms Mairs.

"Calls will be answered every time, and patients should find it much quicker to make contact with the person they wish to speak to."

To facilitate the changeover, those calling the old telephone number will hear a recording, with details of the new number they need to call.

This redirection message will be kept on the old line for as long as it is needed.

The new number will be charged at local rates.