Phone firm sends all wrong signals

This Is Wiltshire: Candi Mildenhall, Steve Ennis, Loretta Hunt and Kim Roff at The Hair Company Candi Mildenhall, Steve Ennis, Loretta Hunt and Kim Roff at The Hair Company

MARLBOROUGH hair stylist Kim Roff is fuming over a mobile phone company’s failure to satisfactorily explain problems with her signal.

The self-employed hairdresser, who is 34, says the matter is having a severe impact on her business because clients cannot contact her.

Miss Roff has worked on a freelance basis at The Hair Company in Marlborough High Street, for four and a half years and relies on her phone for appointments.

She has been a Vodafone customer for 15 years but since November she has experienced problems with her signal.

The firm said it is an issue with “congestion”.

Miss Roff said: “It’s been an absolute nightmare.

“I rent a chair in the salon and clients have my mobile number so they can make appointments, but they haven’t been able to get through.

“Eventually they either have to come into the shop or just don’t bother, so it’s having a very negative impact on the business.

“I’ve been into the Vodafone shop and phoned customer services several times and they’ve told me it’s a problem with my phone, but it can’t be because when I first had problems my phone was only two days old because I’d just upgraded.

“Then I went into the shop a couple of weeks ago to tell them it was about time something was done, but they just said it’s a problem with the mast and they don’t know when it will be fixed.”

Miss Roff’s colleagues are also on Vodafone and have had the same problems.

She said: “We’ve all been with Vodafone for several years and haven’t had problems before, but this has been going on for four months with no end in sight.

“We can’t receive phone calls, we just get a message to say we’ve missed a call and get a voicemail.

“If you do eventually get to make a call, you then get cut off half way through.

“And text messages either don’t get received or arrive days late.

“If we did not pay our bill we would be cut off straight away, so why is it okay for them to keep fobbing people off and make us pay for something we are clearly not getting?”

Vodafone said there was not a technical problem with its mast in Marlborough.

A Vodafone spokesman said: “We have a problem with congestion – a mast can only take a limited number of calls at any one time so sometimes customers might find the service temporarily unavailable.

“We are looking at ways to improve capacity.”

n Have you had a problem with Vodafone in the Marlborough area? Email Anna Mauremootoo on amuaremootoo@gazetteand herald.co.uk

Comments (28)

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7:55pm Thu 14 Feb 13

'nam veteran says...

http://www.gsmarena.
com/vodafone_suggest
s_its_iphone_4s_cust
omers_not_to_update_
to_ios_61_-news-5513
.php

Another example of iPhone users giving their network a bad name, as with AT&T in the US and then O2 and now Vodafone in the UK. Microsoft is currently planning on banning iOS devices because of the amount of congestion they are causing on exchange servers with their software bugs. If you are relying on your phone to run your business, don't buy an iPhone because the reception is appalling. If you do buy one and it doesn't work, don't blame your network!
http://www.gsmarena. com/vodafone_suggest s_its_iphone_4s_cust omers_not_to_update_ to_ios_61_-news-5513 .php Another example of iPhone users giving their network a bad name, as with AT&T in the US and then O2 and now Vodafone in the UK. Microsoft is currently planning on banning iOS devices because of the amount of congestion they are causing on exchange servers with their software bugs. If you are relying on your phone to run your business, don't buy an iPhone because the reception is appalling. If you do buy one and it doesn't work, don't blame your network! 'nam veteran

9:42pm Thu 14 Feb 13

Sunny12 says...

I have to say actually that not everyone that is complaining about Vodafone has an iPhone, in the photo the man clearly does not have one. And there are plenty of people that have opted for a not so expensive phone but are still experiencing problems.
I have to say actually that not everyone that is complaining about Vodafone has an iPhone, in the photo the man clearly does not have one. And there are plenty of people that have opted for a not so expensive phone but are still experiencing problems. Sunny12

8:26am Fri 15 Feb 13

'nam veteran says...

Sunny12 wrote:
I have to say actually that not everyone that is complaining about Vodafone has an iPhone, in the photo the man clearly does not have one. And there are plenty of people that have opted for a not so expensive phone but are still experiencing problems.
...problems caused by Apple software bugs causing congestion on the network.
[quote][p][bold]Sunny12[/bold] wrote: I have to say actually that not everyone that is complaining about Vodafone has an iPhone, in the photo the man clearly does not have one. And there are plenty of people that have opted for a not so expensive phone but are still experiencing problems.[/p][/quote]...problems caused by Apple software bugs causing congestion on the network. 'nam veteran

10:40am Fri 15 Feb 13

Sunny12 says...

Oh dear, let's just hope it doesn't affect petty minded people who have nothing constructive to say.
Oh dear, let's just hope it doesn't affect petty minded people who have nothing constructive to say. Sunny12

11:36am Fri 15 Feb 13

FromTheWirral says...

notscot wrote:
Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.
Cretin...
[quote][p][bold]notscot[/bold] wrote: Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.[/p][/quote]Cretin... FromTheWirral

11:55am Fri 15 Feb 13

Sunny12 says...

If the software bugs were causing bugs on the network... Surely this would be nationwide and not just in one town?
If the software bugs were causing bugs on the network... Surely this would be nationwide and not just in one town? Sunny12

12:31pm Fri 15 Feb 13

Sunny12 says...

The article was written out of genuine concern for the businesses and organisations that use their phones to help run their business. Do you not think that there are enough failing businesses goin under with the recession at the moment without added complications of the phones not working properly.
The article was written out of genuine concern for the businesses and organisations that use their phones to help run their business. Do you not think that there are enough failing businesses goin under with the recession at the moment without added complications of the phones not working properly. Sunny12

1:25pm Fri 15 Feb 13

notscot says...

Sunny12 wrote:
Oh dear, let's just hope it doesn't affect petty minded people who have nothing constructive to say.
Mwah ha ha ha!!!!
[quote][p][bold]Sunny12[/bold] wrote: Oh dear, let's just hope it doesn't affect petty minded people who have nothing constructive to say.[/p][/quote]Mwah ha ha ha!!!! notscot

1:26pm Fri 15 Feb 13

notscot says...

FromTheWirral wrote:
notscot wrote:
Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.
Cretin...
Ahhh, bwess your widdle cotton thocks.
[quote][p][bold]FromTheWirral[/bold] wrote: [quote][p][bold]notscot[/bold] wrote: Not to worry. If it only affects men with bald heads and women with orange faces - most of us will be ok.[/p][/quote]Cretin...[/p][/quote]Ahhh, bwess your widdle cotton thocks. notscot

2:31pm Fri 15 Feb 13

Sunny12 says...

Clearly people have nothing better to do with their time.
Clearly people have nothing better to do with their time. Sunny12

2:37pm Fri 15 Feb 13

notscot says...

Sunny12 wrote:
Clearly people have nothing better to do with their time.
???
[quote][p][bold]Sunny12[/bold] wrote: Clearly people have nothing better to do with their time.[/p][/quote]??? notscot

3:09pm Fri 15 Feb 13

chrisbizarre says...

Sunny12 wrote:
If the software bugs were causing bugs on the network... Surely this would be nationwide and not just in one town?
It is causing problems in other towns. I know it to be a problem in Calne. Chippenham doesnt seem to suffer but I think that is because there are a lot more transmitters there. Calne I believe only has 2 Vodafone towers so all the iPhones are hogging them with their excessive requests denying anyone else the chance to use them. You can find out here http://www.sitefinde
r.ofcom.org.uk/searc
h where the towers are and how many serve a given area.
[quote][p][bold]Sunny12[/bold] wrote: If the software bugs were causing bugs on the network... Surely this would be nationwide and not just in one town?[/p][/quote]It is causing problems in other towns. I know it to be a problem in Calne. Chippenham doesnt seem to suffer but I think that is because there are a lot more transmitters there. Calne I believe only has 2 Vodafone towers so all the iPhones are hogging them with their excessive requests denying anyone else the chance to use them. You can find out here http://www.sitefinde r.ofcom.org.uk/searc h where the towers are and how many serve a given area. chrisbizarre

3:10pm Fri 15 Feb 13

chrisbizarre says...

www.sitefinder.ofcom
.org.uk/search
www.sitefinder.ofcom .org.uk/search chrisbizarre

7:19pm Fri 15 Feb 13

Derek48 says...

Well done to you guys for going to the press over this matter. It is affecting many of the local businesses and tradesman who rely on their mobile phones for contact with customers. I can not leave my contract with Vodafone to go to another network as I have been told that there will be a charge for doing so but as far as I am concerned vodafone are not providing me with the service that I am paying for.
Well done for making a stand and ignore the comments from the person who is making themselves look incredibly ridiculous.
Well done to you guys for going to the press over this matter. It is affecting many of the local businesses and tradesman who rely on their mobile phones for contact with customers. I can not leave my contract with Vodafone to go to another network as I have been told that there will be a charge for doing so but as far as I am concerned vodafone are not providing me with the service that I am paying for. Well done for making a stand and ignore the comments from the person who is making themselves look incredibly ridiculous. Derek48

10:31pm Fri 15 Feb 13

notscot says...

"Well done for making a stand and ignore the comments from the person who is making themselves look incredibly ridiculous.”
Sanctimony - thy name is... Derek???!!
"Well done for making a stand and ignore the comments from the person who is making themselves look incredibly ridiculous.” Sanctimony - thy name is... Derek???!! notscot

6:47am Sat 16 Feb 13

Derek48 says...

So you know who you are then! Just call me Del, you plonker.
So you know who you are then! Just call me Del, you plonker. Derek48

7:36am Sat 16 Feb 13

notscot says...

Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense.
Glad to know YOU know who you are - sanctimony!
Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense. Glad to know YOU know who you are - sanctimony! notscot

7:56am Sat 16 Feb 13

Derek48 says...

notscot wrote:
Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense.
Glad to know YOU know who you are - sanctimony!
Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour!
[quote][p][bold]notscot[/bold] wrote: Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense. Glad to know YOU know who you are - sanctimony![/p][/quote]Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour! Derek48

9:59am Sat 16 Feb 13

notscot says...

Derek48 wrote:
notscot wrote:
Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense.
Glad to know YOU know who you are - sanctimony!
Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour!
French, too? Don't have a lot going for you, then?
(Did you did read your comment before posting?!!)
[quote][p][bold]Derek48[/bold] wrote: [quote][p][bold]notscot[/bold] wrote: Nah, I'm sure it was Del who was the REAL plonker - but he never recognised it did he? Too dense. Glad to know YOU know who you are - sanctimony![/p][/quote]Well yes, Derek is my name so I should know who you are talking about. Have fun on here time wasting, some of us have a life to live. Bonjour![/p][/quote]French, too? Don't have a lot going for you, then? (Did you did read your comment before posting?!!) notscot

1:58pm Sat 16 Feb 13

Tuntington says...

G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!! Tuntington

4:07pm Sat 16 Feb 13

notscot says...

Tuntington wrote:
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
Mange tout, Mange tout, what a clever little soul - we'd never have noticed without your insightful little comment!
Top marks for you, Tuntie!
[quote][p][bold]Tuntington[/bold] wrote: G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!![/p][/quote]Mange tout, Mange tout, what a clever little soul - we'd never have noticed without your insightful little comment! Top marks for you, Tuntie! notscot

10:12pm Sat 16 Feb 13

shed says...

Tuntington wrote:
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
Don't worry.....

notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say.

He invariably ends with the same insults, cretin, idiot, that sort of thing.

He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola.

In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments.

Just sit back now and watch the sort of predictable insults he'll throw at me.

To which I shall use one of his favourite typing errors............

Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz.
[quote][p][bold]Tuntington[/bold] wrote: G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!![/p][/quote]Don't worry..... notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say. He invariably ends with the same insults, cretin, idiot, that sort of thing. He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola. In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments. Just sit back now and watch the sort of predictable insults he'll throw at me. To which I shall use one of his favourite typing errors............ Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz. shed

10:23pm Sat 16 Feb 13

notscot says...

Oh bless!
Keep guessing!!
So - shed - you've brought what to this debate?
Ah yes - the usual. Nothing.
And drivel is a tad better than the tripe & lunacy spouted by you & your ilk.
A throwback with nothing to say other than that you don't know me & don't like my posts.
Really interesting.
I am surprised you're still awake at this time of day, though.
Oh bless! Keep guessing!! So - shed - you've brought what to this debate? Ah yes - the usual. Nothing. And drivel is a tad better than the tripe & lunacy spouted by you & your ilk. A throwback with nothing to say other than that you don't know me & don't like my posts. Really interesting. I am surprised you're still awake at this time of day, though. notscot

10:25pm Sat 16 Feb 13

notscot says...

shed wrote:
Tuntington wrote:
G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!!
Don't worry.....

notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say.

He invariably ends with the same insults, cretin, idiot, that sort of thing.

He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola.

In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments.

Just sit back now and watch the sort of predictable insults he'll throw at me.

To which I shall use one of his favourite typing errors............

Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz.
Yaaaaaaaaaaaawn zzzzzzzz, if you please.
Irony, again!!!
[quote][p][bold]shed[/bold] wrote: [quote][p][bold]Tuntington[/bold] wrote: G&H where do you find such small minded pr**cks as 'notscot'!! He can't even get an obvious Only Fools joke, he certainly is the only fool here!![/p][/quote]Don't worry..... notscot is the site troll,he always chips in on a thread with something snide, vicious or spiteful to say. He invariably ends with the same insults, cretin, idiot, that sort of thing. He's a sad spotty little inadequate prat living on his own, probably with a cat, no girlfriend,and obviously spends much of his time in front of the computer in his underpants while picking his nose and feeding off cold KFC. and Coca cola. In fact if you put "notscot" into google you'll find a long list of his drivel in the Gazette comments. Just sit back now and watch the sort of predictable insults he'll throw at me. To which I shall use one of his favourite typing errors............ Yaaaaaaaaaawn, zzzzzzzzzzzzzzzz.[/p][/quote]Yaaaaaaaaaaaawn zzzzzzzz, if you please. Irony, again!!! notscot

7:44pm Sun 17 Feb 13

hitro says...

Being unable to receive a working signal anywhere north of Malmesbury. I have more trouble with O2 using a variety of bog standard G2 phones than Vodafone or EE to the extent of not even receive text messages.. O2 promise every thing and that been the case for 12 months.Try running a business with that problem. Needless to say loads of people are moving away from O2 as their contracts end.
The irony is to talk to Customer service they insist of validating my account with a SMS message. Which part of "I cant receive a signal" do O2 understand..****!!!.
......
Being unable to receive a working signal anywhere north of Malmesbury. I have more trouble with O2 using a variety of bog standard G2 phones than Vodafone or EE to the extent of not even receive text messages.. O2 promise every thing and that been the case for 12 months.Try running a business with that problem. Needless to say loads of people are moving away from O2 as their contracts end. The irony is to talk to Customer service they insist of validating my account with a SMS message. Which part of "I cant receive a signal" do O2 understand..****!!!. ...... hitro

10:08pm Mon 18 Feb 13

thelittlemorgan says...

Was the spotty , cat cuddling, KFC eating, under pants wearing ever proved......looks like it....
Was the spotty , cat cuddling, KFC eating, under pants wearing ever proved......looks like it.... thelittlemorgan

10:23am Tue 19 Feb 13

AngryMummy says...

There is an issue with phone signals around Marlborough. In Lockeridge/West Overton/East Kennet there is hardly any Vodafone signal unless you have a signal booster at home that works through the internet. Visiting friends in the villages means for the duration of that visit you are out of touch. Come on Vodafone, sort it out..
There is an issue with phone signals around Marlborough. In Lockeridge/West Overton/East Kennet there is hardly any Vodafone signal unless you have a signal booster at home that works through the internet. Visiting friends in the villages means for the duration of that visit you are out of touch. Come on Vodafone, sort it out.. AngryMummy

10:57am Thu 21 Feb 13

TimothyGrebin says...

at the end of the day i dnt rely mind tbh vodafone u can tak or levae them u no they r jst 1 company y cant dey jst change to sum1 else like ican think of at least 2 other companys like vodafone what do phone signals.

tbh i think this is a publisiyy stunt nd im ashmaed of the gazate and herland becausae i think you were better than that bt ur the same
at the end of the day i dnt rely mind tbh vodafone u can tak or levae them u no they r jst 1 company y cant dey jst change to sum1 else like ican think of at least 2 other companys like vodafone what do phone signals. tbh i think this is a publisiyy stunt nd im ashmaed of the gazate and herland becausae i think you were better than that bt ur the same TimothyGrebin

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