Vodafone protesters take to the streets in Marlborough
12:52pm Monday 11th March 2013 in News By Anna Mauremootoo
Justin Cook with protesters Caroline Aldridge, Steve Aldridge, Oliver Kicks, Steve Jones, Hannah Nash, Hattie Smith, Bob Smith and Theresa and John Nash
Protesters came out in force on Saturday to fight for better Vodafone signal in Marlborough.
Since November customers have been experiencing problems including no signal and only being able to make calls during off-peak hours.
Taxi boss Justin Cook launched a campaign to press the mobile phone company to resolve the issue and on Saturday he and fellow Nodaphoners turned up outside the Vodafone shop on the High Street to send a clear message.
He said: “People need somebody confident who isn’t afraid to stand up and be heard which is what I have done.
“It’s been great and signal seems to be improving since the protest now and what we need now is to fight for a rebate for the months of drama and this is something I feel strongly about.”
Over the weekend Vodaphone have been carried out work to improve capacity and as of this morning the mast now has 3G capability.
A spokesman said: “We will continue to monitor performance and usage. If you look at our terms and conditions you can see that we offer a refund to customers who cannot get service for three days straight but that’s not going to be the case here.
“It is unlikely that customers will get a refund because it is not a network outage problem, it was a congestion problem.”
