Inspection identifies cleanliness concerns at the Great Western Hospital

This Is Wiltshire: The GWH The GWH

AN unannounced inspection at the Great Western Hospital has raised concerns about staffing levels and infection control.

The Care Quality Commission launched the inspection specifically looking at elderly care, at the end of October, following patients flagging up concerns about the hospital to the CQC.

An official report has not been published but verbal feedback included issues surrounding ensuring the hospital had the right number of staff, in the right places with the right skills.

Last week the hospital was criticsed by a Swindon Council Health Overview report for missing four-hour waiting targets in A&E.

Nerissa Vaughan, chief executive of the Great Western Hospitals NHS Foundation Trust, said in a report to the council that staffing levels were a problem the organisation was aware of.

She said bosses have been working hard to tackle the issue through an intensive recruitment effort which was launched in April.

The trust spent £1.8m on nurses and midwifery. At the end of October 40 nurses were recruited from Spain and Portugal. They are arriving before Christmas.

Another concern, raised by the CQC related to the cleanliness of some of the wards.

She said contractors Carillion were immediately made aware of this problem and the senior nursing staff on those wards.

A spokesman for Carillion said: “The CQC visited Great Western Hospital last month to assess performance across a number of areas, including cleanliness and infection control, healthcare staffing, patient experiences and record-keeping.

“Cleanliness and infection control is a shared responsibility between Carillion and the trust, and we continue to work closely together to deliver a high standard of cleanliness at the hospital.

“Any issues identified in the CQC report will of course be acted on immediately to resolve them.”

In October the hospital’s housekeeping staff voted in favour of taking industrial action in dispute over job losses, pay cuts and staff rosters. A meeting is taking place this week with GMB members to discuss when action short of a strike will be launched.

Around 20 employees are due to be made redundant and every member of staff will be doing 80 hours less cleaning each year.

A final issue highlighted from the inspection related to the hospital’s management.

“We are also aware there will be some learning points relating to governance which will need to be addressed,” said Nerissa.

The CQC is expected to publish its full report sometime in December.

The Swindon Health Overview and Scrutiny Committee will be meeting at 6pm tomorrow at the council’s Civic Offices.

Comments (13)

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7:40am Tue 26 Nov 13

Always Grumpy says...

Why not employ people who have a cultural and historic experience of working and living in hygenic surroundings - unlike the current cleaners employed there?
Why not employ people who have a cultural and historic experience of working and living in hygenic surroundings - unlike the current cleaners employed there? Always Grumpy
  • Score: 26

7:56am Tue 26 Nov 13

LordAshOfTheBrake says...

Get ready for the next strike on the basis that the cleaners are not properly trained, too few of them and not given the correct cleaning equipment.....!
Get ready for the next strike on the basis that the cleaners are not properly trained, too few of them and not given the correct cleaning equipment.....! LordAshOfTheBrake
  • Score: 11

10:25am Tue 26 Nov 13

Ringer says...

Maybe the GMB should assist their members to become proficient at their jobs, rather than take them out on strike over the length of time off they can have every five minutes.
Maybe the GMB should assist their members to become proficient at their jobs, rather than take them out on strike over the length of time off they can have every five minutes. Ringer
  • Score: 14

10:38am Tue 26 Nov 13

Davey Gravey says...

This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it.
This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it. Davey Gravey
  • Score: 2

11:18am Tue 26 Nov 13

Robh says...

It would be good if 'Cleaning' was done to actually get the place clean.

It definitely needs a change in management.
It would be good if 'Cleaning' was done to actually get the place clean. It definitely needs a change in management. Robh
  • Score: 11

11:31am Tue 26 Nov 13

emmalou77 says...

Tell about it I spent ten days in there in Aug this year- the cleaning is very poor ! & other issue's.
Tell about it I spent ten days in there in Aug this year- the cleaning is very poor ! & other issue's. emmalou77
  • Score: 5

4:15pm Tue 26 Nov 13

trolley dolley says...

If less effort was spent on strikes by the cleaners and more effort put into the cleaning then this situation would not arise.

The managers should sack the cleaners for not doing their job. The evidence for doing this is the CQC report, managers do not have to tolerate incompetence.

If the managers are not prepared to do this then the managers should be sacked for incompetence.
If less effort was spent on strikes by the cleaners and more effort put into the cleaning then this situation would not arise. The managers should sack the cleaners for not doing their job. The evidence for doing this is the CQC report, managers do not have to tolerate incompetence. If the managers are not prepared to do this then the managers should be sacked for incompetence. trolley dolley
  • Score: 6

4:21pm Tue 26 Nov 13

Ringer says...

Davey Gravey wrote:
This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it.
Or when the 'cleaners' that are hired are just not very good at their job but management turn a blind eye for fear of being labelled 'racist' and having the union take the already poorly performing 'cleaners' out on strike again.
[quote][p][bold]Davey Gravey[/bold] wrote: This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it.[/p][/quote]Or when the 'cleaners' that are hired are just not very good at their job but management turn a blind eye for fear of being labelled 'racist' and having the union take the already poorly performing 'cleaners' out on strike again. Ringer
  • Score: 9

5:27pm Tue 26 Nov 13

house on the hill says...

Davey Gravey wrote:
This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it.
Absolutely agree, this idea that private profit driven companies can work in partnership with the public sector fails again and again. They don't care about anything apart from making more money from guaranteed incomes of taxpayers money. Madness.
[quote][p][bold]Davey Gravey[/bold] wrote: This is what happens when you sell the cleaning contract to the lowest bidder. One that is piling more work on their workforce so get used to it.[/p][/quote]Absolutely agree, this idea that private profit driven companies can work in partnership with the public sector fails again and again. They don't care about anything apart from making more money from guaranteed incomes of taxpayers money. Madness. house on the hill
  • Score: 7

6:47pm Tue 26 Nov 13

anotherimigrant says...

I hope it was my complaint that instigated the CQC investigation. I have complained several times about this filth house of death.

All the usual sound bytes will now be used £ we will learn, we will change, it's not like that anymore, it's this that or the other" lies lies lies.

Sack the person in charge, or not in charge as it appears no one is.
I hope it was my complaint that instigated the CQC investigation. I have complained several times about this filth house of death. All the usual sound bytes will now be used £ we will learn, we will change, it's not like that anymore, it's this that or the other" lies lies lies. Sack the person in charge, or not in charge as it appears no one is. anotherimigrant
  • Score: 2

9:06pm Tue 26 Nov 13

Angry Spacecadets says...

3 weeks ago I pointed out to one of the cleaners that there was a blood trail on the third floor by the lifts. She just shrugged her shoulders and said "no english"! These people (management and cleaners) need a rocket up their backsides! Stop shuffling around pretending to clean, either get on with it or get out!
3 weeks ago I pointed out to one of the cleaners that there was a blood trail on the third floor by the lifts. She just shrugged her shoulders and said "no english"! These people (management and cleaners) need a rocket up their backsides! Stop shuffling around pretending to clean, either get on with it or get out! Angry Spacecadets
  • Score: 10

4:37am Wed 27 Nov 13

pendingo says...

This situation is not new and has been going on for years. I remember what the wards were like in the old PMH. The management needs a kick up the backdside. Get rid of the Carillon/GMB mafia and bring in a company with properly trained and dedicated cleaners. I would also make a point of sueing these imbeciles for every penny.
This situation is not new and has been going on for years. I remember what the wards were like in the old PMH. The management needs a kick up the backdside. Get rid of the Carillon/GMB mafia and bring in a company with properly trained and dedicated cleaners. I would also make a point of sueing these imbeciles for every penny. pendingo
  • Score: 11

11:05am Fri 29 Nov 13

Southerly says...

Is it true that the last industrial dispute between the housekeepers and their union and Carillion cost the tax-payer £3 million pounds?
Is it true that the last industrial dispute between the housekeepers and their union and Carillion cost the tax-payer £3 million pounds? Southerly
  • Score: -1

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