Health bosses want patients’ views on hospital

This Is Wiltshire: Hilary Walker Hilary Walker

HEALTH bosses want people to give their views on the Great Western Hospital.

They are being invited to an event on June 2 from 6.30pm until 9pm at the De Vere Hotel.

Attendees will be asked to share their opinion on the hospital and what could be improved upon in round table open discussions.

GWH Chief Nurse Hilary Walker said: “This is your chance to tell us what we do well and what we need to improve, so come along and share your experiences with us. It could be about the care you’ve received, how staff treated you, how you were greeted at reception, how you were involved in your care, how you were kept informed, how you found the facilities at the hospital or anything else which was important to you.

“Our staff work incredibly hard to provide the best care, but we know that sometimes we don’t get everything right. I want to get a clear picture of what it feels like to be a patient or visitor at our hospital. All feedback will be invaluable in helping us improve the experiences of future patients and visitors.”

The event is organised in collaboration with Healthwatch Swindon.

Pete Rowe, manager of Healthwatch Swindon, said: “We are really excited to be involved in such an event. As an independent organisation that champions the voice of the people on health and social care services, this is a wonderful opportunity for the people to have their say and share their experiences – both good and bad.”

Feedback will be used to inform how the trust provides care and will be shared with individual wards and departments, so they know what they are doing well and where things need to change.

To book a place email angela.morris@gwh.nhs.uk or call 01793 604183. Anyone unable to attend but wants to share their feedback can do so by emailing pete.rowe@healthwatchswindon.org.uk or calling 01793 497777.

Comments (4)

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7:29am Thu 22 May 14

anotherimigrant says...

They weren't interested in my views. They lied, they stil tell lies, this is a rubbish story.

IF they wanted to know our views they would have acted on the hundreds of complaints this paper receives each year.

There would never ever be a repeat of the awful way they treat people and you wouldn't see stories like mine and others in the paper.

Usual cra*p lessons must me learnt, we will do better cr*p, cra*p cra*p.

You learn nothing, you firelight your way out off one sh*t storm straight into the next.

The hospital should be in administration.
They weren't interested in my views. They lied, they stil tell lies, this is a rubbish story. IF they wanted to know our views they would have acted on the hundreds of complaints this paper receives each year. There would never ever be a repeat of the awful way they treat people and you wouldn't see stories like mine and others in the paper. Usual cra*p lessons must me learnt, we will do better cr*p, cra*p cra*p. You learn nothing, you firelight your way out off one sh*t storm straight into the next. The hospital should be in administration. anotherimigrant
  • Score: -4

9:43am Thu 22 May 14

Richard Symonds says...

Well now I know who is the boss man and may well be speaking to him very soon!

I urge all interested parties to attend.
Well now I know who is the boss man and may well be speaking to him very soon! I urge all interested parties to attend. Richard Symonds
  • Score: 2

10:47am Thu 22 May 14

anotherimigrant says...

Life is too short to spend it talking to these people anymore.

They know the problems. We know the problems.

We pay them to sort them out. but do they?

I urge all interested parties to complain to the health watchdogs. Not that they'll do much but it keeps them on their toes.

I could fill these pages daily with what's wrong.

Glad the EA prints the stories.
Life is too short to spend it talking to these people anymore. They know the problems. We know the problems. We pay them to sort them out. but do they? I urge all interested parties to complain to the health watchdogs. Not that they'll do much but it keeps them on their toes. I could fill these pages daily with what's wrong. Glad the EA prints the stories. anotherimigrant
  • Score: -1

6:01pm Thu 22 May 14

underdogs says...

I can fully empathize with the comments made above.
It would be interesting if the majority of those attending will be an ' invited ' audience that will distort the truth and not allow those who have had a bad experience to have their say.
Most important too is that GWH offer to take the names + contact details of those attending, and prepare a totally complete and accurate summary of the experiences of their patients to show they are taking matters seriously NOW!

Lets hope GWH will finally lead the way in ensuring services in all parts of the NHS - especially the Avon & Wiltshire Mental Health Partnership who also offer services at GWH, as I heard little but VERY SEVERE CRITICISM about AWP at a recent feedback session in Swindon a few weeks ago - oh yes and we are all still waiting to receive their promised minutes !!!
I can fully empathize with the comments made above. It would be interesting if the majority of those attending will be an ' invited ' audience that will distort the truth and not allow those who have had a bad experience to have their say. Most important too is that GWH offer to take the names + contact details of those attending, and prepare a totally complete and accurate summary of the experiences of their patients to show they are taking matters seriously NOW! Lets hope GWH will finally lead the way in ensuring services in all parts of the NHS - especially the Avon & Wiltshire Mental Health Partnership who also offer services at GWH, as I heard little but VERY SEVERE CRITICISM about AWP at a recent feedback session in Swindon a few weeks ago - oh yes and we are all still waiting to receive their promised minutes !!! underdogs
  • Score: 0

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