Hospital clamps down on violence against staff

This Is Wiltshire: GWH receptionist Maureen Bristow, who has had to deal with abuse from patients GWH receptionist Maureen Bristow, who has had to deal with abuse from patients

WITH nearly 240 doctors and nurses assaulted by patients in the last year alone, the Great Western Hospital is clamping down on violence against staff with a new campaign reminding people that any form of verbal or physical abuse will not be tolerated.

Starting today, the Respect Us initiative reinforces the message that abusive patients face tough penalties including police prosecution and the refusal of treatment.

The campaign also aims to encourage more staff to report verbal or physical abuse, including rude, intimidating or antisocial behaviour. Although 232 staff reported being assaulted between April 2013 and March this year, the real figure is thought to be much greater.

Half of staff who took part in the most recent NHS Staff Survey said they did not report the last time they experienced abuse at work.

The survey also revealed that in the last year a third of people who responded had experienced abuse at work from patients, relatives or other members of the public.

Receptionist Maureen Bristow has been on the receiving end of frustrated, aggressive and at times violent patients, more times than she cares to remember.

“As people come to the hospital we are their first point of call and we are also the last people they see on the way out,” she said. “If anything has gone wrong they will take out their aggression on us. We are an easy target.

“People have banged on the desk and I had somebody come out of A&E about 18 months ago come up from behind me and push everything off my desk. It was scary. You don’t know what’s going to happen next.

“It happens so regularly you think it’s part of the job. But it’s not. When people come to the hospital they should treat staff with respect because they expect respect. Respect is a two-way street.”

Dr Stephen Haig, Emergency Department consultant at GWH, has been targetted by patients in the past. Not only has he been swung at and pinned to a wall but he has even had an instrument trolley thrown at him by patients.

“When something like that happens, it just makes you and the rest of the team feel really awful,” he said. “It makes this job so much more difficult than it already is. Our staff come to expect that they will be assaulted at some point, which is fundamentally wrong.

“As doctors and nurses, we are here to help people who are sick and injured and it’s completely unacceptable when the very people we are trying to help are rude, aggressive or violent.

Employees at the GWH have the support of an in-house security team on hand 24/7 and teams working in the community can call 999 if they need support.

Roger Ringham, security management specialist for the trust, said: “This campaign is all about protecting our NHS staff. Apart from the immediate impact on the member of staff, the experience or threat of aggression or violence causes stress and sickness absence and lowers morale.”

Comments (26)

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7:49am Mon 18 Aug 14

umpcah says...

I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support.
I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support. umpcah
  • Score: 20

8:02am Mon 18 Aug 14

Another view says...

I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support.

- Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.
I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support. - Totally agree. Nobody should have to endure such treatment, especially from people they are caring for. Another view
  • Score: 11

8:40am Mon 18 Aug 14

house on the hill says...

Another view wrote:
I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support.

- Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.
And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes)
[quote][p][bold]Another view[/bold] wrote: I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support. - Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.[/p][/quote]And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes) house on the hill
  • Score: 4

8:46am Mon 18 Aug 14

A.Baron-Cohen says...

This would work great for teachers too, kids saddled with criminal record would certainly smash their future opportunities, if the carrot does not work then use the stick.
This would work great for teachers too, kids saddled with criminal record would certainly smash their future opportunities, if the carrot does not work then use the stick. A.Baron-Cohen
  • Score: 8

8:50am Mon 18 Aug 14

Localboy86 says...

house on the hill wrote:
Another view wrote:
I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support.

- Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.
And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes)
Ignorant a**holes says the homophobe lol how ironic
[quote][p][bold]house on the hill[/bold] wrote: [quote][p][bold]Another view[/bold] wrote: I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support. - Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.[/p][/quote]And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes)[/p][/quote]Ignorant a**holes says the homophobe lol how ironic Localboy86
  • Score: -15

9:45am Mon 18 Aug 14

Sandor Clegane says...

Anyone who is convicted of assaulting a member of NHS staff in the line of them doing their duty should face an automatic 2-week prison sentence and be invoiced for the full cost of any treatment they have been provided with.

No ifs, no buts, no 'I'm on benefits and drugs and my partner doesn't understand me'.

Jail the cretins.
Anyone who is convicted of assaulting a member of NHS staff in the line of them doing their duty should face an automatic 2-week prison sentence and be invoiced for the full cost of any treatment they have been provided with. No ifs, no buts, no 'I'm on benefits and drugs and my partner doesn't understand me'. Jail the cretins. Sandor Clegane
  • Score: 15

10:42am Mon 18 Aug 14

Localboy86 says...

Anyone convicted of assaulting sandor clegane, channel x should get a medal
Anyone convicted of assaulting sandor clegane, channel x should get a medal Localboy86
  • Score: -7

10:49am Mon 18 Aug 14

house on the hill says...

Localboy86 wrote:
house on the hill wrote:
Another view wrote:
I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support.

- Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.
And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes)
Ignorant a**holes says the homophobe lol how ironic
Tw*t
[quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]house on the hill[/bold] wrote: [quote][p][bold]Another view[/bold] wrote: I`m more than surprised that there hasn`t been a clampdown before. How can hospital workers perform at their best if they are continually abused , threatened and sometimes assaulted ? Iv`e never worked in a hospital but I have worked in a public service and know that even a verbal attack can throw one off balance for the rest of the day. This intended clampdown definitely gets my full support. - Totally agree. Nobody should have to endure such treatment, especially from people they are caring for.[/p][/quote]And who are actually there to help them! I wonder how many are fuelled by alcohol? They should charge them for their care if they treat them like that! (I know that would never happen, but it might make some think twice before they behaved like ignorant a**holes)[/p][/quote]Ignorant a**holes says the homophobe lol how ironic[/p][/quote]Tw*t house on the hill
  • Score: 8

10:53am Mon 18 Aug 14

house on the hill says...

Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!)
[quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!) house on the hill
  • Score: 3

11:19am Mon 18 Aug 14

Sandor Clegane says...

Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
Nice illegal public statement there. Well done.
[quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]Nice illegal public statement there. Well done. Sandor Clegane
  • Score: 5

11:20am Mon 18 Aug 14

Localboy86 says...

house on the hill wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!)
Not working again today then lol. I'm sorry but just because the adver removed your vile comments doesn't mean I can forget your homophobic views
[quote][p][bold]house on the hill[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!)[/p][/quote]Not working again today then lol. I'm sorry but just because the adver removed your vile comments doesn't mean I can forget your homophobic views Localboy86
  • Score: -9

11:22am Mon 18 Aug 14

Localboy86 says...

Sandor Clegane wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
Nice illegal public statement there. Well done.
Yeah but the courts would just let me off hahaha
[quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]Nice illegal public statement there. Well done.[/p][/quote]Yeah but the courts would just let me off hahaha Localboy86
  • Score: -3

11:30am Mon 18 Aug 14

Sandor Clegane says...

Localboy86 wrote:
Sandor Clegane wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
Nice illegal public statement there. Well done.
Yeah but the courts would just let me off hahaha
Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point.
[quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]Nice illegal public statement there. Well done.[/p][/quote]Yeah but the courts would just let me off hahaha[/p][/quote]Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point. Sandor Clegane
  • Score: 4

11:33am Mon 18 Aug 14

Localboy86 says...

Sandor Clegane wrote:
Localboy86 wrote:
Sandor Clegane wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
Nice illegal public statement there. Well done.
Yeah but the courts would just let me off hahaha
Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point.
Are you for real, you really think I'm going to in trouble for what clearly was a tongue in cheek comment, grow up. Bet you were popular in school, can just imagine you now "Miss local boy is being mean" lol
[quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]Nice illegal public statement there. Well done.[/p][/quote]Yeah but the courts would just let me off hahaha[/p][/quote]Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point.[/p][/quote]Are you for real, you really think I'm going to in trouble for what clearly was a tongue in cheek comment, grow up. Bet you were popular in school, can just imagine you now "Miss local boy is being mean" lol Localboy86
  • Score: -8

11:49am Mon 18 Aug 14

swwindon61uk says...

Time to come down hard on these idiots and thugs.
One day that might really need these Dr's and nurse to help them.
Time to come down hard on these idiots and thugs. One day that might really need these Dr's and nurse to help them. swwindon61uk
  • Score: 4

11:52am Mon 18 Aug 14

Always Grumpy says...

Localboy86 wrote:
Sandor Clegane wrote:
Localboy86 wrote:
Sandor Clegane wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
Nice illegal public statement there. Well done.
Yeah but the courts would just let me off hahaha
Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point.
Are you for real, you really think I'm going to in trouble for what clearly was a tongue in cheek comment, grow up. Bet you were popular in school, can just imagine you now "Miss local boy is being mean" lol
Just out of curiosity, is the '86' part of your name your IQ?
I was wondering, because if it is, it does seem a bit on the high side. LOL
[quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]Sandor Clegane[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]Nice illegal public statement there. Well done.[/p][/quote]Yeah but the courts would just let me off hahaha[/p][/quote]Very true. Still, a criminal record might not be very useful if you want to travel or maybe even try and get a job at some point.[/p][/quote]Are you for real, you really think I'm going to in trouble for what clearly was a tongue in cheek comment, grow up. Bet you were popular in school, can just imagine you now "Miss local boy is being mean" lol[/p][/quote]Just out of curiosity, is the '86' part of your name your IQ? I was wondering, because if it is, it does seem a bit on the high side. LOL Always Grumpy
  • Score: 8

12:50pm Mon 18 Aug 14

andawynck says...

Unbelievable! cannot get my head around the fact that a patient is not patient. If that was me, I would be afraid that the staff would get there own back with a hypo in the rear end with something nasty. The reasons as to why should be examined.
Unbelievable! cannot get my head around the fact that a patient is not patient. If that was me, I would be afraid that the staff would get there own back with a hypo in the rear end with something nasty. The reasons as to why should be examined. andawynck
  • Score: -1

1:26pm Mon 18 Aug 14

morris 1 says...

No one should encounter abuse in any job. I have friends that work on the reception of A & E and the amount of abuse they are subject to is truly disgusting, being spat at, verbally abused, if I were them I would put that particular patient at the bottom of the pile continuously.
Fine them on the spot, kick them out of the hospital and let them crawl back to the holes they came out of.
No one should encounter abuse in any job. I have friends that work on the reception of A & E and the amount of abuse they are subject to is truly disgusting, being spat at, verbally abused, if I were them I would put that particular patient at the bottom of the pile continuously. Fine them on the spot, kick them out of the hospital and let them crawl back to the holes they came out of. morris 1
  • Score: 6

6:04pm Mon 18 Aug 14

LordCharles says...

All this abusive and violent behaviour starts at the schools. Children kick, punch, abuse and falsely accuse teachers of inappropriate sexual behaviour and get away with it. They learn that there are no boundaries and carry that on into later life. No punishment for misdeeds and no involvement of the parents. What do you expect when they cannot get their own way in the hospitals when they are drunk and injured. Lock them in a cell without treatment until they cool down. If they die - tough.
All this abusive and violent behaviour starts at the schools. Children kick, punch, abuse and falsely accuse teachers of inappropriate sexual behaviour and get away with it. They learn that there are no boundaries and carry that on into later life. No punishment for misdeeds and no involvement of the parents. What do you expect when they cannot get their own way in the hospitals when they are drunk and injured. Lock them in a cell without treatment until they cool down. If they die - tough. LordCharles
  • Score: 4

6:10pm Mon 18 Aug 14

Wildwestener says...

It appals me that these dedicated workers who serve us all get abused like this. It can be frustrating waiting in hospital but how is that an excuse to behave this way? They should throw the book at anyone who behaves like this.
It appals me that these dedicated workers who serve us all get abused like this. It can be frustrating waiting in hospital but how is that an excuse to behave this way? They should throw the book at anyone who behaves like this. Wildwestener
  • Score: 3

7:38pm Mon 18 Aug 14

Hmmmf says...

Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter.
Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either.
Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter. Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either. Hmmmf
  • Score: 0

8:16pm Mon 18 Aug 14

South Stand says...

Hmmmf wrote:
Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter.
Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either.
Don't even try to defend the people who abuse staff working in the public sector. What's your real name....Lord Longford?
[quote][p][bold]Hmmmf[/bold] wrote: Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter. Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either.[/p][/quote]Don't even try to defend the people who abuse staff working in the public sector. What's your real name....Lord Longford? South Stand
  • Score: 0

9:16pm Mon 18 Aug 14

house on the hill says...

Localboy86 wrote:
house on the hill wrote:
Localboy86 wrote:
Anyone convicted of assaulting sandor clegane, channel x should get a medal
You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!)
Not working again today then lol. I'm sorry but just because the adver removed your vile comments doesn't mean I can forget your homophobic views
Do you actually know what it means then? I have no idea what you are talking about an neither it seems does anyone else. I have not been made aware by the Adver that any comments have been removed so no idea what you are on about.For once agree with Sandor 86 is a bit high for your IQ assuming you know what IQ stands for. Please grow up if you can.
[quote][p][bold]Localboy86[/bold] wrote: [quote][p][bold]house on the hill[/bold] wrote: [quote][p][bold]Localboy86[/bold] wrote: Anyone convicted of assaulting sandor clegane, channel x should get a medal[/p][/quote]You really are a complete muppet, nothing useful to add to a topic so stoop to the brainless morons level of just making personal attacks. no doubt you think using your fists is clever like your retarded kind! (Yes I know I resorted to personal attacks but its the only thing people like you understand! And you wonder why they think Swindon is a backward town full of village idiots, hail to the leader!)[/p][/quote]Not working again today then lol. I'm sorry but just because the adver removed your vile comments doesn't mean I can forget your homophobic views[/p][/quote]Do you actually know what it means then? I have no idea what you are talking about an neither it seems does anyone else. I have not been made aware by the Adver that any comments have been removed so no idea what you are on about.For once agree with Sandor 86 is a bit high for your IQ assuming you know what IQ stands for. Please grow up if you can. house on the hill
  • Score: 2

9:35pm Mon 18 Aug 14

Alan Bast*rd says...

Feeling the love on here. So nice to see people getting along nicely, respecting each other and not messing with the votes. Well done all. Hugs
Feeling the love on here. So nice to see people getting along nicely, respecting each other and not messing with the votes. Well done all. Hugs Alan Bast*rd
  • Score: -3

8:07am Tue 19 Aug 14

Sandor Clegane says...

Hmmmf wrote:
Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter.
Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either.
Aww, little bit of stress means you get to lash out at people who've got nothing to do with the fact you can't handle things?

You sound like every defence lawyer in the country. Pathetic.
[quote][p][bold]Hmmmf[/bold] wrote: Stress affects people in many ways. We're constantly being told to 'respect' mental health issues, understand depression, empathise with the behaviour and needs of those suffering any number of syndromes, but no-one, not even the NHS it seems and certainly no-one in the comments above, is prepared to step back and ponder the underlying causes of 'verbal abuse and assault' which take place in one of the most stressful environments many people are likely to encounter. Anger is the very first stage of the Kúbler-Ross model (or 'the five stages of loss and grief'). Anger is a symptom of depression. It's a reaction to pain. It's a reaction to fear. It's a reaction to the shock of a dreadful diagnosis, yours or a loved one's. It's a reaction to invasive procedures. The list goes on. And yes, while *some* instances might be fuelled by alcohol, a large number won't be. A simple thing like lack of parking or an off-hand comment can be the last straw for some people suffering great stress, and I'm surprised that 'staff' working in that environment apparently haven't received any training in the subject. A bit of understanding from the 'they're all rsoles and should be locked up' brigade wouldn't go amiss either.[/p][/quote]Aww, little bit of stress means you get to lash out at people who've got nothing to do with the fact you can't handle things? You sound like every defence lawyer in the country. Pathetic. Sandor Clegane
  • Score: 3

10:06am Tue 19 Aug 14

scottwichall says...

Whilst I agree that no-one should be subjected to any kind of abuse in their job, and we have many excellent and caring front line workers in the NHS, it does make me wonder how many of these incidents are caused by peoples frustration in dealing with this public sector behemoth and some of the jobsworths that infest it. That of course is no justification but food for thought.

You don't very often hear of staff at BUPA hospitals being verbally abused or assaulted do you, then again, they treat you like a paying customer, not an irritating number who has to be dealt with.

I am sure I will be slapped with many thumbs down for this post, but I do feel that it should be brought up.
Whilst I agree that no-one should be subjected to any kind of abuse in their job, and we have many excellent and caring front line workers in the NHS, it does make me wonder how many of these incidents are caused by peoples frustration in dealing with this public sector behemoth and some of the jobsworths that infest it. That of course is no justification but food for thought. You don't very often hear of staff at BUPA hospitals being verbally abused or assaulted do you, then again, they treat you like a paying customer, not an irritating number who has to be dealt with. I am sure I will be slapped with many thumbs down for this post, but I do feel that it should be brought up. scottwichall
  • Score: 0

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