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Dad's child support woe

2:30pm Friday 22nd June 2007

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A FATHER was horrified to discover that hundreds of pounds of maintenance paid through the Child Support Agency had not been passed on to his ex-wife.

The first James Gray, 31, of Marsh Street, Warminster, knew that something was wrong when he received a recalculation assessment from the CSA on June 5 to say that he would have to pay £600 this month and a further £660 and £500 in July and August to make up arrears.

Desperate and on the brink of suicide, Mr Gray contacted his ex-wife Donna Johnson, the mother of their six-year-old son Tyler, to beg her to speak to the CSA about the charges.

Mr Gray, a car sales manager, said: "I called my ex-wife to beg her to lift the CSA off me, only to be told that she had not actually received a payment from me for eight months, but I have paid them every month for more than a year."

The recalculation assessment was carried out after Ms Johnson approached the CSA to say she had not received any money. It also said the amount he owed in maintenance for Tyler had changed following his promotion to sales manager, meaning he was asked to pay more than twice his normal monthly payments.

Mr Gray said: "They just don't know whether they are coming or going. It's horrendous. It is like they have condensed a year's worth of arrears into three months. I was really really distraught. I am not saying I don't want to pay maintenance; I just want something that I can afford."

A spokesman from the Department from Work and Pensions said: "We cannot discuss individual cases. The Child Support Agency deals with over one million cases a year and always seek to pursue maintenance."

Over the last couple of days Ms Johnson has received a large sum of money from the CSA, but Mr Gray is still unsure whether the payments are up to date.


Your Say YourThis Is Wiltshire

Melk Resident, melksham says...
2:49pm Fri 22 Jun 07

What a surprise, another brilliant **** up by the CSA. They are such a waste of space - always making mistakes. They're quick to make these recalculations when they think they're owed money but not so quick when you point out they've made a mistake and owe you a refund. Those parents that are more than willing to pay for their children are treated by the CSA like they are trying to cheat the system in some way. The system is appalling and unfair.

westburygirl, westbury says...
6:24pm Fri 22 Jun 07

now there is a surprise... i put in a claim in march 12 when my daughter moved back in with me after living with her dad for a few months...last week i was told its been lost so now WHEN they eventually get hold of my ex it willonlyl be from when they get hold of him..not back dated to march.......im so cross and have put in a complaint.... ridiculous system.... they managed to get of him pretty quick when i was on income support and the government got the money not me... but now its me who is entitled to the money it seems like its a different matter and no urgency what so ever...i agree appalling system and shoddy management

westburygirl, westbury says...
6:29pm Fri 22 Jun 07

also it wasnt as if i foned them and forgot all about it... i was on the fone every 2 weeks...filled in forms onfone and in person and sent them back.... suddenly everything is "lost"... how come??? no answers can be given...just apologies..... and they wont buy trainers n clothed will they??? just as ewll imnot on income support because they wouldnt make up the money for the csa's mistake i know that much grrr

maz, Trowbridge says...
10:39pm Wed 27 Jun 07

In April 2006 I again asked the CSA to look into the money I get...£5.20 a wk since my son's birth (he is now 11). Due to the fact his dad earns more than me £15k +, how did they come up with this figure I will never know. They are useless and the children suffer.

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