Emergency ward receives revamp
1:20pm Thursday 22nd August 2013 in Latest News
THE receptionists at the Great Western Hospital have been left blown away by the new plans that are set to transform the emergency department.
They are the first faces that people see when they walk into ED and will play a pivotal role in informing patients of the changes that are taking place, while trying to keep the disruption to a minimum.
Despite the hospital only being 10 years old, the high use of the department has left it looking tired and the work.
But those issues including the draft which is created when the doors open is about to be addressed.
Sue Scott, the ED administration manager, has worked in the department for 16 years and seen first-hand just how stressful the whole experience can be for patients.
“Children come into the waiting area of the ED with their parents and obviously it is a mixed waiting room, so sometimes children can see and hear stuff like adults being rude and aggressive and just some distressing scenes,” she said.
“We don’t want to put children off coming to the hospital, it is a good place where they come to be made better.
“It is stressful for the parents as well, so to have a designated area for children and parents to be able to go and wait to be seen is ideal.
“There have been a lot of children and a lot of playing and it will be lovely to have new equipment to make their stay in ED as pleasant as possible.”
The current play area was donated to the GWH by McDonalds when it first opened.
Over the years there have been donations of toys and books for the play area but, with the refurbishment, the hospital trust is hoping to raise money to provide new toys and improve it even further.
The second phase of the redesign will involve the total refurbishment of the adult waiting area and new doors will be installed at the entrance to prevent sudden drafts of cold air.
Sue said: “We call it the phase two of the building area, which means the reception area will be in the same place but will be a lot bigger and look a lot more modern and fit for purpose.
“The reception area isn’t going to be where it is at the moment, it is going to be split, so my staff are going to be working in a different role but it will be their responsibility to inform patients of what is happening.
“The whole waiting area will have improved seating and at the moment, unfortunately, the television doesn’t work since we have gone digital.
“Hopefully that will be amended because we have always found that very beneficial.
“Ever since we came here it was a problem that the door opened straight out and when the wind was in a particular direction it blew straight in.
“That can actually affect the patients in some of the major cubicles and they feel the draft.
“We are looking forward to the day it is all completed.
“We are lucky we work in a modern hospital, but even now it is a busy department and it will be nice to have a fresh new working environment.
“I think for patients and staff it will be beneficial.”
To find out how to make a donation click here.
To read more stories from our campaign click here.
Comments are closed on this article.