Cancer care is tops at GWH
THE Great Western Hospital has been rated above the national average by cancer patients for the care they received.
The rating of care which was either excellent or good by inpatients at the GWH was 91 per cent.
Salisbury District Hospital scored 93 per cent while the Royal United Hospital in Bath received a rating of 88 per cent, which was the national average. All three hospital’s care rating had improved on the previous year.
The results, from the National Cancer Patient Experience Survey for 2012/13, show many improvements in all three hospitals.
On the question of patients having confidence and trust in all ward nurses, GWH scored 75 per cent, Salisbury scored 73 per cent and the RUH 71 per cent.
Michael Willson, lead manager for Cancer Services at the GWH NHS Foundation Trust, said: “The results of the National Cancer Patient Experience Programme published last week by Quality Health cover a number of areas including cancer research, patient support, care and treatment and hospital staff.
“We are pleased to be within the highest scoring 20 per cent of trusts for providing cancer patients with clear explanations and information about the purpose and process of diagnostic tests, and providing support and information to cancer patients on support groups, financial help and impact of cancer on their work life.
“Once again we are within the highest scoring 20 per cent of trusts for promoting and discussing cancer research with patients.
“Our cancer research team work very hard and they are one of the best performing teams within the Thames Valley Cancer Network (TVCRN). Their ongoing success is testament to their efforts in ensuring that quality of patient care is central to their aims.”
Last year the survey showed the GWH needed to give cancer patients clearer written guidance after discharge and ensure their families had more opportunity to talk to a doctor. This year’s results show improvements in these areas have been made.
However, the GWH was in the lowest 20 per cent of hospitals for patients having confidence and trust in all doctors treating them, with a score of 82 per cent. For Salisbury it was 87 per cent and at the RUH it was 85 per cent.
“While we are satisfied with the overall results of the survey, the results highlight a few areas where improvements are needed, such as giving cancer patients clearer explanations following an operation,” said Michael.
“We also need to work on ensuring patients have more confidence in the doctors treating them. Once we have had time to fully interpret the results of the survey, we will focus on ensuring these improvements are made.
“Patient feedback is important to the trust as it helps us identify the areas where we are doing well, and areas where changes are needed.
“This national survey only includes cancer patients who have had an inpatient stay, so it is not representative of all cancer patients.
“Within the trust we regularly gather feedback from all cancer patients in a number of ways, including carrying out local patient surveys on a yearly basis.”
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