Lack of service means no calls for three weeks
9:00am Saturday 21st September 2013 in Latest News
Retired telecommunications engineer Nelson McDonald, who lost his internet connection and landline more than three weeks ago, says the lack of service has tested his patience.
Mr McDonald, 74, from Cherhill, has been unable to use his internet or landline since August 24 despite being told the problem would be sorted in a couple of days.
The Post Office customer, who lives on his own, has a daughter and two sons, who work abroad in Atlanta, Dubai and Cairo, and he has not had a conversation with them for three weeks.
Mr McDonald said: “You can be in the middle of a conversation or an email and it just cuts out.
“When I try to phone the care line it just rings. Four times I’ve been on the phone an hour or more and I’m paying for that. I honestly wouldn’t know how much I’ve spent trying to get through.
“Not being able to get through is the most despairing thing. I’m quite a placid individual, that’s got me through, but nobody else knows how I have been able to contain myself.
“They told me over two weeks ago that it would be sorted in a couple of days.”
Mr McDonald signed up to the Post Office’s broadband service this year and he has been a landline customer for over two years.
Before he retired he worked as a telecommunications director and he also worked for the Post Office selling telephone systems. Mr McDonald said: “It’s totally changed at the Post Office now, but I know enough to know that it’s disgraceful.”
A Post Office spokesperson said: “We would like to apologise to Mr McDonald for any inconvenience caused by the fault to his Post Office HomePhone and Broadband service and for the delay in resolving this. We have now contacted the customer and are working with him to resolve the problem as soon as possible.”
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