HUNDREDS of people in Swindon have been left out of pocket after double glazing firm Bettaglaze shut up their Stratton depot on Tuesday.
The firm, based in Bramble Road on the Techno Industrial Estate, is believed to have gone into administration and is no longer open for business.
Liquidators were said to be at the site on Tuesday closing up the company, and the phone lines are no longer available to customers.
Mark Waldan is one of the many customers who has been affected by the sudden closure.
The 41-year-old from Pinehurst parted with £6,500 for work on his whole house, which has yet to be completed.
Mark, who heard about the news in the Adver, said: “I couldn’t believe that they’ve closed down. We have had nothing but trouble from this company.
“We asked for the work to be done in November and they started the work.
“But the windows they put in weren’t the ones I chose, and they leak. It’s not finished.
“I asked them to come back and finish it but we’ve been waiting for them to call back.
“I didn’t call them over Christmas but I called them on January 4 and they said they would call back. They never did and the next thing I know is they have gone bust.
“If companies go into administration, that’s it, you’re not going to get the money back.”
Joan Jerram is another customer who has been stung out of her cash by the company.
The 75-year-old from Wroughton said: “It was only two weeks ago that we had someone come round for a quote for a new door and window.
“I gave them the deposit of £250 and a week ago the surveyor came round.
“They said they would have the work done in the next three weeks, which I thought was a bit strange because it’s so quick.”
Like many customers, Joan now faces the reality of not getting that money back.
She said: “I was gobsmacked really when I read in the Swindon Advertiser that Bettaglaze had gone bust.
“But the workers were very charming, both the young men who came round to sell us the windows and the surveyor.
“I saw their advert in the Swindon Advertiser so I thought it was a reputable company.
“We’re pensioners and although the money won’t have a huge impact on us we can’t afford to just give money away.
“They must have known. It’s just dishonest.”
It is thought that many of the firm’s workers have also been left in the lurch, with many turning to rival firms for work.
The firm supplies and installs replacement UPVC windows, doors and conservatories as well as being one of the only companies in the south-west to offer double and triple-glazing services.
The Adver still has not been able to contact the management of the company, since the phone lines have been disconnected and the main site is closed.