'Beware the pub where candles are more important than customers'

What does good customer service mean? I thought about this recently when visiting a pub near Devizes.

We’d arrived early evening and there was one other table occupied in the small dining area – other people were in the bar.

We ordered food, a bit pricey but the choices were varied. More than 30 minutes later there was no sign of our food. When you are with children, this can be an issue, especially when they are hungry.

When our meals came, they were good – all of us agreed. They were decent portions and tasty. Our waitress was helpful but not too intrusive.

However, context is important here. As I’ve said, we were waiting for quite a while for our meals. During that time we got bored and started playing with two candles on the table. Big, church-like candles.

Suddenly, across the room came a loud “please don’t do that!” A man, presumably the owner, came up and started explaining loudly why fiddling with the wax on the candle made them very difficult to relight as the wick would get covered when they were blown out later.

He then proceeded to ‘straighten’ the warm wax which we’d pressed down into the candles. I meekly apologised.

How did that make us feel as a family? Being yelled at for the sake of a candle? We were not inclined to add any tip to our £70 bill, that’s for sure.

This is the only tip on offer here – beware the pub where candles are more important than customers.

  •  If you’d like to share your views or make a comment, please feel free. You can write to me, Fiona Scott at Gazette & Herald, 100 Victoria Road, Old Town, Swindon, SN1 3BE.

Comments (5)

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6:36pm Sun 2 Mar 14

Fluffy peppa says...

Interesting thought to take on board.
I would only visit a family friendly pub with no candles.....shame we don't know which pub.

What a rude owner for shouting at customers & thinking a fire hazard is more important than people.
Interesting thought to take on board. I would only visit a family friendly pub with no candles.....shame we don't know which pub. What a rude owner for shouting at customers & thinking a fire hazard is more important than people. Fluffy peppa
  • Score: 0

11:45am Mon 3 Mar 14

karent0706 says...

Maybe you and your children could adopt the attitude of respecting other peoples property, regardless of how insignificant it may seem to you, it does not belong to you, it is not a toy, and has not been put there for you to play with and damage. The owner has gone to the trouble of trying to make his pub appealing, and I am sure is not going to stand by and watch people destroy it. In you attempt to justify your actions and rally up support by posting this story to the paper, you have manage to show yourself and your family up as being inconsiderate and thoughtless.
Maybe you and your children could adopt the attitude of respecting other peoples property, regardless of how insignificant it may seem to you, it does not belong to you, it is not a toy, and has not been put there for you to play with and damage. The owner has gone to the trouble of trying to make his pub appealing, and I am sure is not going to stand by and watch people destroy it. In you attempt to justify your actions and rally up support by posting this story to the paper, you have manage to show yourself and your family up as being inconsiderate and thoughtless. karent0706
  • Score: 22

7:35am Wed 5 Mar 14

Paul Tucker says...

Fluffy peppa wrote:
Interesting thought to take on board.
I would only visit a family friendly pub with no candles.....shame we don't know which pub.

What a rude owner for shouting at customers & thinking a fire hazard is more important than people.
So you don't think
..a fire hazard is more important than people..
How odd.
[quote][p][bold]Fluffy peppa[/bold] wrote: Interesting thought to take on board. I would only visit a family friendly pub with no candles.....shame we don't know which pub. What a rude owner for shouting at customers & thinking a fire hazard is more important than people.[/p][/quote]So you don't think ..a fire hazard is more important than people.. How odd. Paul Tucker
  • Score: 3

7:42pm Wed 5 Mar 14

chippenette says...

Why would you let young children play with fire? I expect the writer would be the first to complain if her children had burnt themselves . In my opinion the landlord was right to ask you to leave the candles alone you should control your children no matter where you are .
Why would you let young children play with fire? I expect the writer would be the first to complain if her children had burnt themselves . In my opinion the landlord was right to ask you to leave the candles alone you should control your children no matter where you are . chippenette
  • Score: 2

8:10pm Thu 6 Mar 14

Old retired bloke says...

karent0706 wrote:
Maybe you and your children could adopt the attitude of respecting other peoples property, regardless of how insignificant it may seem to you, it does not belong to you, it is not a toy, and has not been put there for you to play with and damage. The owner has gone to the trouble of trying to make his pub appealing, and I am sure is not going to stand by and watch people destroy it. In you attempt to justify your actions and rally up support by posting this story to the paper, you have manage to show yourself and your family up as being inconsiderate and thoughtless.
I tend to agree with this viewpoint, having sat in pubs with our 3 kids years ago I wouldn't have let them play with the table decorations. If they're not at an age to pass the time by talking, then take some quiet games for them.
[quote][p][bold]karent0706[/bold] wrote: Maybe you and your children could adopt the attitude of respecting other peoples property, regardless of how insignificant it may seem to you, it does not belong to you, it is not a toy, and has not been put there for you to play with and damage. The owner has gone to the trouble of trying to make his pub appealing, and I am sure is not going to stand by and watch people destroy it. In you attempt to justify your actions and rally up support by posting this story to the paper, you have manage to show yourself and your family up as being inconsiderate and thoughtless.[/p][/quote]I tend to agree with this viewpoint, having sat in pubs with our 3 kids years ago I wouldn't have let them play with the table decorations. If they're not at an age to pass the time by talking, then take some quiet games for them. Old retired bloke
  • Score: 1

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