Schoolboy has football Blues

This Is Wiltshire: Marilyn Trickett took her grandson Joseph Thomas-Trickett to the Royal mail sorting office to collect his football kit only to be turned away for not having the correct documentation Marilyn Trickett took her grandson Joseph Thomas-Trickett to the Royal mail sorting office to collect his football kit only to be turned away for not having the correct documentation

FOOTBALL-mad schoolboy Joseph Thomas-Trickett was left heartbroken when Royal Mail refused to give him a parcel containing a replica shirt of his beloved Chelsea Football Club - nicknamed The Blues.

The seven-year-old had been excitedly awaiting the delivery, of the black away strip, with the name of Brazilian footballer David Luiz on the back, for weeks, but unfortunatley nobody was in to receive.

A slip was left at the home of his grandmother, Marilyn ‘Polly’ Trickett, to inform Joseph that the shirt could be collected from Royal Mail’s Dorcan depot.

But when Polly went with her grandson on Friday to pick up the parcel, which was addressed to Joseph, she wasn’t allowed to take it, being told she didn’t have the relevant photographic identication, despite having her passport, two letters proving her address and a bank card.

She said: “I was told by the manager that I needed to show my driving licence but the slip didn’t say that.

“I explained that I have an old driving licence without a photograph and despite me showing my passport they wouldn’t let us have it. The manager then said that it was to the Royal Mail’s discretion whether we got the parcel and we might have been able to take it if I’d have spoken nicer.

“I swear I wasn’t rude in the slightest. I just felt sorry for Joseph as he’d been so excited .”

A distraught Joseph had to go home without the shirt.

He said: “It was pretty embarrasing. There was a massive crowd forming behind us and they were all saying that the staff should just give me the shirt.”

Neither on the slip or Royal Mail’s website does it state that adults specifically need to bring a driving licence, as photograpghic identification, when they pick up parcels for children.

Polly has since complained to Royal Mail about the way she and her grandson were treated.

The pair picked up the shirt yesterday but it wasn’t an easy collection. “Before I went, I rang customer services to check what ID I would need and they didn’t say I could only get it with a driving licence,” she said.

“They said a passport, bank card or letter would do. But when I went down there, the lady said it was not sufficient.

“But she took it in good spirits and said she would make an exception this once and let me have the shirt.

“She said it was because they see so much fraud which is a sign of the times I suppose.

“I will never again order him something in Joseph’s name, which is a shame, as to have mail with your name on it as a child is so exciting.”

Polly said Joseph is delighted to finally be able to the wear his kit.

The Adver approached the Royal Mail about the incident but didn’t receive a response before going to print.

  • David Luiz transferred to French club Paris Saint-Germain in a £50m deal in June.

Comments (13)

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7:59am Tue 2 Sep 14

Oldtownmum says...

Usual running to press over silly things. Is it worthy of a news story?
Usual running to press over silly things. Is it worthy of a news story? Oldtownmum
  • Score: 14

9:04am Tue 2 Sep 14

STFCSTFC says...

Why would anyone be interested in such a pointless article. Move on and get over yourself woman
Why would anyone be interested in such a pointless article. Move on and get over yourself woman STFCSTFC
  • Score: 8

9:35am Tue 2 Sep 14

FLOGGITLAD says...

Royal Mail says it has these checks in place as it sees so much fraud,
they should be thinking about the staff on the steal on a daily basis, latest was one who took over £60,000, some check there then....
Royal Mail says it has these checks in place as it sees so much fraud, they should be thinking about the staff on the steal on a daily basis, latest was one who took over £60,000, some check there then.... FLOGGITLAD
  • Score: 4

9:53am Tue 2 Sep 14

Alan Bast*rd says...

I never have a problem as the card clearly states the Id required. I feel for the staff who get abuse and complaints when only performing their job as they should.
I bet the kid doesn't want it anyway now the player on his shirt has left Chelsea.
I never have a problem as the card clearly states the Id required. I feel for the staff who get abuse and complaints when only performing their job as they should. I bet the kid doesn't want it anyway now the player on his shirt has left Chelsea. Alan Bast*rd
  • Score: -6

10:05am Tue 2 Sep 14

CocoaClown says...

My husband went to collect a parcel which was in my name and he had photo ID (driving licence with address on) and other ID with his name and address on. They wouldn't let him have the parcel as he needed to have my ID. Because he needed the parcel he had to drive home, get my ID and then go back for it. Anyone can steal/forge anyones ID so why it was OK for him to have someone elses ID and not proof of his address is beyond me because if he was at home they would have handed the parcel over without question. Another time we were able to collect a parcel in our sons name with showing driving licence with our name and address on. I think it depends on which person you see at the desk. Also now Hawksworth is closed if you are in the north part of the town you have to go all the way to Dorcan.

On some occasions our Postie gives parcels to our neighbour which is helpful but they don't know whether we were on friendly terms or not. Other times parcels have been left on the doorstep in full view of anyone passing. They don't seem to have, or follow, their own guidelines sometimes.
My husband went to collect a parcel which was in my name and he had photo ID (driving licence with address on) and other ID with his name and address on. They wouldn't let him have the parcel as he needed to have my ID. Because he needed the parcel he had to drive home, get my ID and then go back for it. Anyone can steal/forge anyones ID so why it was OK for him to have someone elses ID and not proof of his address is beyond me because if he was at home they would have handed the parcel over without question. Another time we were able to collect a parcel in our sons name with showing driving licence with our name and address on. I think it depends on which person you see at the desk. Also now Hawksworth is closed if you are in the north part of the town you have to go all the way to Dorcan. On some occasions our Postie gives parcels to our neighbour which is helpful but they don't know whether we were on friendly terms or not. Other times parcels have been left on the doorstep in full view of anyone passing. They don't seem to have, or follow, their own guidelines sometimes. CocoaClown
  • Score: 0

10:11am Tue 2 Sep 14

CocoaClown says...

With regards to the comments about this not being newsworthy - I think its worth bringing things like this to everyones attention to save them hassle (especially since the collection office is so far away for a lot of people now). The article reads like a child has written it which doesn't help with readability and they have tried to put far too much drama into it but it is more newsworthy that half of the articles in the paper lately.
With regards to the comments about this not being newsworthy - I think its worth bringing things like this to everyones attention to save them hassle (especially since the collection office is so far away for a lot of people now). The article reads like a child has written it which doesn't help with readability and they have tried to put far too much drama into it but it is more newsworthy that half of the articles in the paper lately. CocoaClown
  • Score: -3

10:43am Tue 2 Sep 14

EastleazeRed says...

She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ?
She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ? EastleazeRed
  • Score: -5

11:03am Tue 2 Sep 14

The Artist formally known as Grumpy Old Man says...

EastleazeRed wrote:
She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ?
No, it isn't.
[quote][p][bold]EastleazeRed[/bold] wrote: She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ?[/p][/quote]No, it isn't. The Artist formally known as Grumpy Old Man
  • Score: 9

11:04am Tue 2 Sep 14

ShearerShearer says...

EastleazeRed wrote:
She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ?
https://www.gov.uk/e
xchange-paper-drivin
g-licence

"If your paper licence is still valid, you don’t need to exchange it for a photocard version"
[quote][p][bold]EastleazeRed[/bold] wrote: She (polly ) states that " she only has an old style driving licence with no photo " isn't it illegal to drive with one of these ?[/p][/quote]https://www.gov.uk/e xchange-paper-drivin g-licence "If your paper licence is still valid, you don’t need to exchange it for a photocard version" ShearerShearer
  • Score: 5

2:24pm Tue 2 Sep 14

Hearditallbefore says...

I have a card here now, clearly states

Please bring this card with you and proof of the addressee's ID, such as a valid passport, driving license, credit or debit card; bank or building society cheque book or an official photo ID Card.
I have a card here now, clearly states Please bring this card with you and proof of the addressee's ID, such as a valid passport, driving license, credit or debit card; bank or building society cheque book or an official photo ID Card. Hearditallbefore
  • Score: 2

3:13pm Tue 2 Sep 14

Lorry61 says...

Why would this lad need to get a woman or was that aimed at the reporter ?
Why would this lad need to get a woman or was that aimed at the reporter ? Lorry61
  • Score: 0

5:07pm Tue 2 Sep 14

bellyup says...

OK. She ordered something in someone else's name, she wasn't even in when they delivered so they took it to the depot for safekeeping in his name saying he'd need ID. She turned up & couldn't provide this so they followed procedure and refused. She protested but go nowhere and was slightly inconvenienced by having to go back again and got the shirt eventually. Nanny learns a lesson- there's your story. Stop trying to,give us the 'distress' story caused to young boy. It's hardly life or death.
OK. She ordered something in someone else's name, she wasn't even in when they delivered so they took it to the depot for safekeeping in his name saying he'd need ID. She turned up & couldn't provide this so they followed procedure and refused. She protested but go nowhere and was slightly inconvenienced by having to go back again and got the shirt eventually. Nanny learns a lesson- there's your story. Stop trying to,give us the 'distress' story caused to young boy. It's hardly life or death. bellyup
  • Score: 4

1:49pm Wed 3 Sep 14

Sandor Clegane says...

Hearditallbefore wrote:
I have a card here now, clearly states

Please bring this card with you and proof of the addressee's ID, such as a valid passport, driving license, credit or debit card; bank or building society cheque book or an official photo ID Card.
A Royal Mail employee got very angry with me when I went to pick up a package that had been sent from the States. He told me, about 6 times, that I *must* show proof of address in order to pay for and take away the item.

It wasn't until I showed the card to him - which clearly stated that a bank debit card would suffice as evidence of identity (which, of course, they most definitely are not) - that he eventually piped down and handed over my property.

So many people in our service industries forget who it is they're actually supposed to be working for. The Royal Mail's even worse because many of them still have that pubic sector mentality of being as needlessly unhelpful and as obstructive as they possibly can.
[quote][p][bold]Hearditallbefore[/bold] wrote: I have a card here now, clearly states Please bring this card with you and proof of the addressee's ID, such as a valid passport, driving license, credit or debit card; bank or building society cheque book or an official photo ID Card.[/p][/quote]A Royal Mail employee got very angry with me when I went to pick up a package that had been sent from the States. He told me, about 6 times, that I *must* show proof of address in order to pay for and take away the item. It wasn't until I showed the card to him - which clearly stated that a bank debit card would suffice as evidence of identity (which, of course, they most definitely are not) - that he eventually piped down and handed over my property. So many people in our service industries forget who it is they're actually supposed to be working for. The Royal Mail's even worse because many of them still have that pubic sector mentality of being as needlessly unhelpful and as obstructive as they possibly can. Sandor Clegane
  • Score: 21
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