THE parent of an adult child, who goes to a respite home in Devizes, is angry that families were not told that inspectors had declared Bradbury Manor unsafe in some areas by inspectors.

The mother said she only became aware of the report by the Care Quality Commission when she looked on the internet after reading concerns about other homes in newspaper reports.

It showed that Wiltshire Council run Bradbury Manor, which cares for people with learning disabilities, had an overall rating of requires improvement when the report was published back in May.

She said: "I was alarmed when I looked at the report on Bradbury Manor. I was not even informed that they had been inspected. If an Ofsted inspection is done at a school then parents are involved and they are told the outcome.

"I don't understand why we were not informed about the issues and told what was going to be done to bring the home up to standard. I find it very worrying. My adult child is not able to tell me about anything that happens so I rely on staff to keep me informed and that has not happened."

The report gave the home a rating of requires improvement for four out of the five assessment areas and decided it was not consistently safe.

Inspectors reported: "Risks were not always assessed. Risk assessments on minimising the risk and for people to take risks safely were not developed. Medicine management systems were not always safe."

It was also criticised for the service not being consistently effective and found: "Staff showed a lack of understanding of the principles of the Mental Capacity Act 2005. Members of staff accepted the feedback about their family member’s capacity to make decisions from relatives without power of attorney. Where restrictions to people’s liberty were in place the manager did not seek legal authorisations from the supervisory body."

But the home was praised for the caring attitude of staff and the report said: "People received care and treatment in their preferred manner which respected their human rights. Members of staff were respectful and consulted people before they offered support.

"We observed positive interactions between people and staff."

A spokesman for Wiltshire Council said: “Ensuring vulnerable people in Wiltshire receive the best care and support possible has long been a priority for the council, and this will continue to be the case.

“All inspection reports by the Care Quality Commission (CQC) are easily available should anyone wish to see them and there is a copy of the reports available in all the Wiltshire Council respite services.

"We would like to apologise to this family if they were not made aware of the report in this instance. As part of the inspection process the CQC contacts people who use the service for feedback and uses this information in its inspection reports. This particular inspection took place at the end of January 2016 and since then we have taken great strides with our health partners to make improvements highlighted by the CQC to ensure people who use this service get the best possible support and care.”