A DIABETIC carer was left angry with a Chippenham bus service after he was left waiting in the cold for nearly two hours for a bus that never arrived.

Jonathan Hemmings was left waiting at Chippenham bus station for the X33 service to Devizes on Saturday morning and contacted Faresaver when the service failed to turn up at its scheduled time. He was told it would arrive shortly.

Several days later though the 44-year-old, who is reliant on a bus service to get to work after being told he can’t drive due to fainting from diabetes, was told by a bus driver that the two-hour service he had been waiting for was never going to arrive.

“I was annoyed because they said it was coming and it didn’t, I feel like they fobbed me off,” said Mr Hemmings, who works at Kingston House Care Home on Derry Hill in Calne.

“My boss was very concerned about me and said for me to go home because I’m insulin dependent and I was frozen solid.

“It took me a good 24 hours to warm up because my condition affects my temperature and there were elderly people who went into the library to keep warm while they were waiting for the bus. I’m a carer though and look after people with dementia and I wasn’t there so they were one person short.”

Faresaver said a bus broke down and that the only way to alert people would have been through social media, which it failed to do.

Owner John Pickford said: “We recently took over this run from another company. We have been doing our utmost to resume this service and make it more reliable and better. We have been bending over backwards and it’s unfortunate.

“The only way that one can give any notice that a bus has broken down is on social media and at the time of the breakdown the person in the office didn’t know about it. I would say that we are sorry for any inconvenience caused by the breakdown.”