PASSENGER satisfaction with Great Western Railway has fallen to its lowest level in more than a decade, according to new research.

A report by independent transport user Watchdog Transport focus shows only 78 per cent of rail users are satisfied with the South West’s and South Wales train operator - the lowest since 2007.

There are also twice as many delayed and cancelled trains as almost 10 years ago, its report says.

A GWR spokesman said: “We recognise that our performance last year was not good enough. Our customers have every right to be frustrated and we’re really sorry to anyone affected.

“As a result, we worked with our partners across the industry to put a performance improvement plan in place.”

“While there is still more to do, this has seen us move from delivering 72 per cent of our trains between South Wales and Paddington on time six months ago in June 2018 to over 90 per cent today.”

The company says 90 per cent of trains run by GWR through Wiltshire, ran ‘on time’ in January.

GWR claims the rise in number of trains arriving within 10 minutes of their advertised time, proves its investment in infrastructure and rolling stock is starting to pay off.