STAFF and management at a care home told for the past three years that it required improvement have been praised after it was finally been told it is good by the regulator.

Miranda House Care Home had been given a string of inadequate or requires improvement ratings following an inspection in 2016.

But staff have managed to turn it around because following the latest visit by inspectors from the Care Quality Commission they discovered they had been judged as good in all areas.

Manager Phil Chapman, said: “We are really pleased that the CQC inspectors recognised our high standards of care that promote positive outcomes and a good quality of life for our residents and also acknowledged our highly skilled team who deliver care with kindness, dignity and compassion.

“We are delighted with our good rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes.”

Inspectors decided that the service provided to the 65 people at the home was safe, effective, caring, responsive and well-led and rated it good in all areas.

In August last year the service required improvement across the board. Inspectors identified risks including unsafe locks on bedroom doors, medicine were not managed safely and a lunchtime was described as chaotic because of a lack of organisation.

The year before only effectiveness and responsiveness were ruled to be good.

But this time round inspectors found people in the home had their own personalised care plans that were reviewed regularly.

In their report the inspectors noted: “People were cared for by staff who had been trained and were supported in their roles. Where a referral was needed to a healthcare professional, staff did this in a timely way.

“People had been involved in their care and were cared for by staff who were kind and caring. We observed many positive interactions with people and staff that demonstrated staff knew people well.”

Family members of the patients were spoken to by the regulators. One of the relatives said: “The quality of care here is second to none, the staff do an absolutely wonderful job and I know they are safe. I often see examples of great care, where nurses and carers really know their residents and their needs.”

Members of staff spoke positively about the manager of the care home. They said: “Phil Chapman is very polite, very approachable, he is trying to bring the home up and improving things. I love it here, I love the residents. It is a very rewarding job, I would like someone to look after me the way I look after them.”