The housebuilder recorded its highest-ever score in customer satisfaction survey

The developer, whose South West division is based in Bristol, is building on four sites in Wiltshire at Tithecote Manor in Bradford on Avon, Bowood View in Melksham, Dickens Gate in Rudloe, Quakers Walk in Devizes.

The company has retained the accolade in the latest Home Builders Federation customer satisfaction survey.

Published in March each year, the survey measures performance in a range of areas, including build quality and customer service.

For a housebuilder to achieve a five-star rating, more than 90 per cent of its customers must say they would recommend them to a friend.

This year, Bellway was one of just 10 large housebuilders to top this mark, achieving its highest ever score of 92.4 per cent.

Bellway builds more than 10,000 homes each year and surveyed more than 5,300 customers in 2019.

Divisional managing director for Bellway South West, Paul Minnis, said: “No one’s opinion matters more to us than that of our customers, so our five-star builder status is something we take enormous pride in.

"We are committed to delivering the best home possible to each and every one of our buyers so to receive such a positive response from them in the survey is extremely satisfying.

“The feedback shows that customers would recommend us to their friend because of the excellent customer service we provide, as well as the high build quality and high energy efficiency of our homes, all of which are designed with modern living in mind.

“Achieving five-star status is testament to the hard work and dedication of our people throughout the company.

"All of us at Bellway are proud to be part of a top housebuilder and take pride in our job to deliver quality houses to our customers.

“However, retaining our five-star status – as difficult as that may be - is not the limit of our ambition.

"We are continually striving to improve, so to record our highest-ever score for customer satisfaction since the survey is especially pleasing.”