A mum has claimed that a Tesco festive wrap is "misleading" and left her feeling short-changed.
Elena Popescu, 34, bought the £5.50 Tesco Finest chicken and bacon wrap with gravy mayonnaise as part of a meal deal at a Tesco Express in Sevenoaks.
She said the packaging made the wrap appear larger than it was, and described the portion as disappointingly small.
Ms Popescu said: "I was completely shocked.
"I am literally missing a piece of my wrap.
"I couldn't believe it, it was not filling at all and I was so disappointed.
"I feel like the Tesco packaging was misleading and I've been ripped off."
She said she had believed the wrap would be whole.
Instead, she found it was split in two with a gap in the middle to hold the sauce pot.
"It was a very small portion"
The Sevenoaks resident decided to share her experience publicly.
She said: "For a premium meal deal, it tasted alright but it was a very small portion.
"The packaging was very nice and wrapped up but it was misleading.
"I honestly thought the dip was on top of my wrap but it was in the middle of it.
"It was a festive one as well, it's not really in the festive spirit to do this to their customers."
Ms Popescu has not contacted Tesco to complain, but said she will be more cautious in future and now advises others to check the product weight before buying.
Her video about the wrap has drawn more than 180,000 views on social media, with some users calling the packaging "misleading."
One person commented: "This should be illegal, it's misleading."
Another wrote: "It’s the premium one as well.
"What a scam, it's the same amount as the normal wraps."
Reviews on Tesco’s website have echoed these concerns.
One reviewer said: "Bought in store.
"Looks like you're buying a 10-inch wrap with a dip - you're not.
"There are two three-inch wraps and in the middle of the packaging area, where the marketing stuff is, containing only the dip.
"It's not what you think it is."
Another reviewer described the wrap as "absolutely stunning," but added: "My only complaint would be that the wrap, compared to others in Tesco, is very small, to make room in the packaging for the post of gravy-naise deliciousness I imagine."
Ms Popescu said: "People online have said it's a scam and it's misleading.
"Others were saying I should have checked the weight of [the sandwich].
"I normally just check what is inside, not the weight.
"I will keep this in mind now when shopping at Tesco and check that I'm getting a full sandwich or wrap next time.
"I would recommend others to now check the weight of the product so they can check how filling it's going to be and what you're going to get."
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How did Tesco respond to complaints about its festive wrap?
In response to complaints, Tesco said that the wrap is the same size as the other wraps in its Finest range.
It shared that because the product includes a dip pot, a "space will be left between the wrap halves once the dip is removed."
Tesco encourages any customer who purchases a product they are not happy with to return it to them with their receipt for a full refund or exchange.
What are your thoughts on the packaging for Tesco's festive wraps? Let us know in the comments.
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