Council's apology over recycling boxes

This Is Wiltshire: Coun Richard Hurley Coun Richard Hurley

EXTRA recycling boxes will not be available for collection starting from Sunday, February 9 due to an unforeseeable delay and the Council apologises to residents for any inconvenience caused.

People who still need an additional box are encouraged to continue putting any surplus recycling in alternative plastic containers or carrier bags and collection crews will pick it up as a temporary measure.

The box delay is due to a problem with the supplier and we are working hard to ensure they are delivered and available to pick up at the collection points as soon as possible, hopefully at some point next week.

More than 3,500 boxes have already been issued to residents who need an extra one to accommodate the weekly to fortnightly recycling collection service change, which took effect from this week (starting Monday, February 3).

The recycling changes mean that residents are asked to put out their recycling on the next day they are due a wheelie bin or blue bag collection for general waste. Plastics in clear bags should also be put out on this day.

There are various ways people can make the most of space in their recycle boxes, including squashing tins and cans, breaking down any cardboard boxes, stacking bottles neatly and putting shredded paper into a large envelope or cereal box.

For further updates on extra box availability and more information about the service change, please see www.swindon.gov.uk

Coun Richard Hurley, Cabinet Member for Public Protection, Housing and StreetSmart, said: “I would like to personally apologise to all residents who still need an extra box and reassure them that we are doing all we can to make boxes available as soon as possible. I appreciate this will be frustrating for some residents and encourage them to keep recycling by putting any surplus in alternative plastic containers or carrier bags for crews to pick up as normal. Thank you for your continued patience whilst we work to resolve this as a priority – your co-operation is really appreciated.”

Comments (14)

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3:29pm Thu 6 Feb 14

Davey Gravey says...

Maybe they should have waited for people to get the new boxes before rolling this service cut out?
Also, anything that isn't in a box could blow away and won't get picked up. Anything the refuse collectors drop doesn't get picked back to by them currently. I expect this to get worse as their rounds are going to get bigger with more to collect.
Maybe they should have waited for people to get the new boxes before rolling this service cut out? Also, anything that isn't in a box could blow away and won't get picked up. Anything the refuse collectors drop doesn't get picked back to by them currently. I expect this to get worse as their rounds are going to get bigger with more to collect. Davey Gravey

3:37pm Thu 6 Feb 14

nobody says...

What a complete joke, if people are generally filling their recycling boxes every week then they will obviously need at least one extra box for the fortnightly collection.
What the council obviously hope is people drive to the recycling centre and do their job for them, the one we pay council taxes for.
More than likely people will stuff it in general waste or fly tip.
What a complete joke, if people are generally filling their recycling boxes every week then they will obviously need at least one extra box for the fortnightly collection. What the council obviously hope is people drive to the recycling centre and do their job for them, the one we pay council taxes for. More than likely people will stuff it in general waste or fly tip. nobody

3:43pm Thu 6 Feb 14

CocoaClown says...

This whole process has been a complete shambles.
This whole process has been a complete shambles. CocoaClown

4:30pm Thu 6 Feb 14

Hangbrownhigh says...

They can't even get their revised collection dates riight. They had area 2 down for all types of waste collectiom on Feb 4th /Feb 18th. All waste placed ready - no collection. When contacted they informed us "no you're wrong"!
When told to check the PDF on their webpage, "sorry, you're right but I don't know what we can do.
It now transpires that it is Feb 11th / Feb 25th. USELESS, doesn't even cover it.
I'm sick and tired of the excuses from this **** council and its employees.

GET A GRIP!!!
They can't even get their revised collection dates riight. They had area 2 down for all types of waste collectiom on Feb 4th /Feb 18th. All waste placed ready - no collection. When contacted they informed us "no you're wrong"! When told to check the PDF on their webpage, "sorry, you're right but I don't know what we can do. It now transpires that it is Feb 11th / Feb 25th. USELESS, doesn't even cover it. I'm sick and tired of the excuses from this **** council and its employees. GET A GRIP!!! Hangbrownhigh

4:48pm Thu 6 Feb 14

John~R says...

Of course things are unforeseeable if people don't bother to try to foresee anything but leave it all to chance. Perhaps sacking of SBC staff who fail to exercise sufficient foresight would both result in better service for the council tax payers and reduced cost as the payroll gets thinned out.

It's unfair that the councillors have to make excuses for the failure of the staff paid to get these things right unless, of course, it was the councillors who took a decision which meant there was no money to pay for the extra boxes (but did the council staff warn them of the likely need?).
Of course things are unforeseeable if people don't bother to try to foresee anything but leave it all to chance. Perhaps sacking of SBC staff who fail to exercise sufficient foresight would both result in better service for the council tax payers and reduced cost as the payroll gets thinned out. It's unfair that the councillors have to make excuses for the failure of the staff paid to get these things right unless, of course, it was the councillors who took a decision which meant there was no money to pay for the extra boxes (but did the council staff warn them of the likely need?). John~R

5:37pm Thu 6 Feb 14

barlizard says...

Stuff the council!
When my 2 boxes are full they will go on the pavement, and every thing extra will go in the blue bags till the boxes are emptied!!!!!
Stuff the council! When my 2 boxes are full they will go on the pavement, and every thing extra will go in the blue bags till the boxes are emptied!!!!! barlizard

5:39pm Thu 6 Feb 14

Trend says...

I don't know why they didn't just deliver an extra box to every house as standard. They could have taken them out with the lorries and just dropped one off as they collected the rubbish that week.
I don't know why they didn't just deliver an extra box to every house as standard. They could have taken them out with the lorries and just dropped one off as they collected the rubbish that week. Trend

8:02pm Thu 6 Feb 14

Davey Gravey says...

Blatant thumb fiddling yet again
Blatant thumb fiddling yet again Davey Gravey

8:57pm Thu 6 Feb 14

Laneylane says...

Well as I only now have one box due to losing one in the storm I shall give up and put it all in the wheelie bin. When the council can get their act together then I'll start recycling again
Well as I only now have one box due to losing one in the storm I shall give up and put it all in the wheelie bin. When the council can get their act together then I'll start recycling again Laneylane

10:14pm Thu 6 Feb 14

Wildwestener says...

Omnishambolic Council. Can't wait to vote them out. Absolutely useless.
Omnishambolic Council. Can't wait to vote them out. Absolutely useless. Wildwestener

10:37am Fri 7 Feb 14

Trend says...

Well I've seen it all now. Normal 'all collection' week for us today. About 2 hours ago, all stuff collected and everything brought in from pavement. 2 mins ago, two recycling lorries come down the road! I mean what the heck? Maybe now they are only doing one collection every two weeks they having nothing better to do then drive up and down roads that have already been done?
Well I've seen it all now. Normal 'all collection' week for us today. About 2 hours ago, all stuff collected and everything brought in from pavement. 2 mins ago, two recycling lorries come down the road! I mean what the heck? Maybe now they are only doing one collection every two weeks they having nothing better to do then drive up and down roads that have already been done? Trend

1:55pm Fri 7 Feb 14

house on the hill says...

Wildwestener wrote:
Omnishambolic Council. Can't wait to vote them out. Absolutely useless.
And vote in who then, the same lot that bankrupted the country last time they had the chance? All as sh1te as each other.

its the council that needs recyling, to much dead wood. and past their sell by date, need new people with new ideas and attitudes who understand they are there to work for the tax payers not for themselves.
[quote][p][bold]Wildwestener[/bold] wrote: Omnishambolic Council. Can't wait to vote them out. Absolutely useless.[/p][/quote]And vote in who then, the same lot that bankrupted the country last time they had the chance? All as sh1te as each other. its the council that needs recyling, to much dead wood. and past their sell by date, need new people with new ideas and attitudes who understand they are there to work for the tax payers not for themselves. house on the hill

10:00pm Fri 7 Feb 14

faatmaan says...

does the council check houses that have been granted additional wheelie bins for their actual recycling and whether the occupiers have changed, the bin men just take everything round here regardless, yet I know of two houses next to each other who fortnightly put out two large heelie bins yet only two people occupy each house.
does the council check houses that have been granted additional wheelie bins for their actual recycling and whether the occupiers have changed, the bin men just take everything round here regardless, yet I know of two houses next to each other who fortnightly put out two large heelie bins yet only two people occupy each house. faatmaan

9:38pm Sat 8 Feb 14

msw says...

Our Street is covered in wet Paper and cardboard that was failed to be collected by the recycling truck yesterday, No Recycling truck, so I guessed it may get collected today, NO. The level of service I receive from the council in collecting recycling is not great, and like others have commented the operatives are not very good at picking up what they drop. They need to pull their socks up.
Our Street is covered in wet Paper and cardboard that was failed to be collected by the recycling truck yesterday, No Recycling truck, so I guessed it may get collected today, NO. The level of service I receive from the council in collecting recycling is not great, and like others have commented the operatives are not very good at picking up what they drop. They need to pull their socks up. msw

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